Took payment 3 times and nobodt has got back to me regarding it. Very poor service, would never use again!
Andrew Cameron
Intelligent Hand Dryers
7 years ago
Hi Holly, I am the owner of the company and I am really sorry you had a bad experience. I have looked into this and it appears that the first payment did not come through to our normal channels to alert us so we were unaware. I believe you ordered via a rental page rather than a purchase page and there Was some kind of glitch as a result, our developers are fixing. There were 2 payments taken and one has been refunded today. You mentioned 3 in the review so please let me know if I don't have this correct. This certainly wasn't intentional and we are sorry for any inconvenience. I asked Mustapha to contact you to apologise and explain earlier, so hope you can see whatever has occured was an honest mistake. Please feel free to ask for me direct if there is still an issue. I am back on Friday. Andy Cameron
VC
Valued Customer
7 years ago
Andy,
Thank you for getting back to me. If you can provide me with your email address I can send you over information which proves the payment has been taken 3 times (all with different transaction IDS.) We never tried to place an order through a rental company, it was through your website as we wanted to purchase the whole unit not just rent one.
Thanks
Holly
Data zakupu: 09/10/2018
0
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Valued Customer
Zweryfikowano przez Feefo
7 years ago
Co Valued Customer sądzi o Intelligent Hand Dryers:
Great customer service! The response time is very good and the items were in perfect condition.
Recenzje produktów
Data zakupu: 13/09/2018
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Valued Customer
Zweryfikowano przez Feefo
Erith
8 years ago
Co Valued Customer sądzi o Intelligent Hand Dryers:
Very satisfied
Recenzje produktów
Data zakupu: 01/10/2018
0
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Valued Customer
Zweryfikowano przez Feefo
8 years ago
Co Valued Customer sądzi o Intelligent Hand Dryers:
I ordered a soap dispenser on the 1st of October and it never arrived.
I had to cancel it on the 10th of October due to the customer could not wait any longer.
Replied to my request for a small volume purchase quickly and got all the details correct. Gave me a discount for being a charity, delivery was quick and I still got the Amazon vouchers despite the...
IFS Ltd is the UK’s first Carbon trust accredited supplier of energy efficient hand dryers. We supply, install and rent the world’s most energy efficient hand dryers, many of which are exclusive to our company. We believe we are now the no 1 independent supplier of hand dryers in the UK. We strive to offer unparalleled levels of product knowledge, supporting information and expertise to help customers make the right decisions and get the best value for their organisation.
Nasze niezależne nagrody pozwalają wyróżnić najlepsze marki pod względem obsługi klienta. Zwycięzcy są wybierani na podstawie ocen otrzymanych od klientów.
W niezależny sposób zbieramy recenzje dla firm, które z nami współpracują. Nasza platforma zwraca się tylko do zweryfikowanych kupujących, więc możesz mieć pewność, że recenzje pochodzą od prawdziwych klientów.
Tylko klienci z dowodem zakupu mogą zostawić recenzję na Feefo. Dajemy taką gwarancję, ponieważ kontaktujemy się z kupującymi bezpośrednio po transakcji.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
IFS Ltd is the UK’s first Carbon trust accredited supplier of energy efficient hand dryers. We supply, install and rent the world’s most energy efficient hand dryers, many of which are exclusive to our company. We believe we are now the no 1 independent supplier of hand dryers in the UK. We strive to offer unparalleled levels of product knowledge, supporting information and expertise to help customers make the right decisions and get the best value for their organisation.