Hello there, thank you for taking the time to share your feedback, and please accept our sincerest apologies for the inconvenience you've experienced. We're truly sorry that your chair arrived with damage and that our support process has not met your expectations.
We completely understand how frustrating it must be to deal with a damaged item and then face delays in getting it resolved. This is certainly not the experience we aim to provide, and we regret any added stress or disappointment this has caused.
Please be assured that we take issues like this very seriously. We’re currently reviewing your case as a priority to ensure we move things forward without further delay.
If there is anything further we can do to support you in the meantime, please don’t hesitate to let us know.
Kind Regards, Inside Story Customer Care.
