Can't comment on anything different to how I normally order online - so was smooth.
Parcel did go missing but great communication with company 👍
Customer Support
Imperial Rooms
1 year ago
Dear Customer,
Thank you so much for your feedback, and we are truly apologize for the inconvenience you've experienced with your delivery. It’s great to hear that your ordering process was smooth, but we completely understand how frustrating it must have been to receive your package at the wrong address and without any notification about its location. This is certainly not the experience we want for our customers.
We take your concern seriously and will certainly look into improving our delivery process to ensure this doesn’t happen in the future. Your feedback helps us identify areas that need attention, and we’re committed to making the necessary adjustments.
Thank you again for your understanding, and we sincerely hope your next experience with us will be flawless.
Kind Regards.
Recenzje produktów
Customer Support
Imperial Rooms
1 year ago
Dear Customer,
It’s great to hear that you’re happy with your duvet! It sounds like it’s providing the warmth and comfort you were looking for, especially during these colder months. A second order means you’re really pleased with its quality, which is always reassuring. We completely understand how important durability is, and we hope it continues to serve you well for a long time.
If you’re looking for similar cozy options or want to know how to care for it to make it last longer, many people find that avoiding frequent washing or using duvet protectors can help maintain its fluffiness and longevity.
Thank you for sharing your positive experience, and here’s hoping you enjoy many more nights of warmth and comfort with your duvet!
Beat Regards.
Imperial Rooms Provides latest & excellent quality with various design of Bedding, Curtains, Bath Goods, Throws/sofa cover, cushion covers, kitchen Goods and much more.
W niezależny sposób zbieramy recenzje dla firm, które z nami współpracują. Nasza platforma zwraca się tylko do zweryfikowanych kupujących, więc możesz mieć pewność, że recenzje pochodzą od prawdziwych klientów.
Tylko klienci z dowodem zakupu mogą zostawić recenzję na Feefo. Dajemy taką gwarancję, ponieważ kontaktujemy się z kupującymi bezpośrednio po transakcji.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
Imperial Rooms Provides latest & excellent quality with various design of Bedding, Curtains, Bath Goods, Throws/sofa cover, cushion covers, kitchen Goods and much more.