W jaki sposób zbierane są recenzje na Feefo?

W niezależny sposób zbieramy recenzje dla firm, które z nami współpracują. Nasza platforma zwraca się tylko do zweryfikowanych kupujących, więc możesz mieć pewność, że recenzje pochodzą od prawdziwych klientów.

Kto może zostawić recenzję na Feefo?

Tylko klienci z dowodem zakupu mogą zostawić recenzję na Feefo. Dajemy taką gwarancję, ponieważ kontaktujemy się z kupującymi bezpośrednio po transakcji.

Jak weryfikujemy recenzje?

Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.

Jak radzimy sobie z fałszywymi recenzjami?

Feefo uniemożliwia zostawianie fałszywych recenzji, ponieważ do wystawienia opinii zachęcamy tylko zweryfikowanych kupujących.

Recenzje sprzedawcy Hiscox Insurance | Recenzje dotyczące obsługi klienta sprzedawcy {{merchantUrl}} | Feefo

Wyświetlono wszystkie recenzje: 3,892

Wiarygodny klient

Zweryfikowano przez Feefo

3 years ago

Smooth, easy process buying PLI insurance

I have only just bought insurance so can't comment on making a claim or contacting their team. However securing insurance online using their website was very straight forward. A very smooth and easy...

Przeczytaj więcej

Márcia

Hiscox Insurance

3 years ago

Dear Customer, Thank you for your review. We are glad to receive your positive feedback and happy to know that you had a straightforward experience on our website. Hiscox Support Team Reviews@hiscox.com

Wiarygodny klient

Zweryfikowano przez Feefo

3 years ago

Terrible quote retrieval process

When getting a quote fields including phone # are optional but they are required in order to retrieve the quote and continue with it. You also expect the user to recall a number of fields such as...

Przeczytaj więcej

Melinda

Hiscox Insurance

3 years ago

Dear Customer, Thank you for your feedback. I’m sorry you found the retrieval process unsatisfactory. We try to balance making the process as easy as possible with the need to keep customers data secure. I have passed your feedback onto the team responsible. However if you still need any additional information please contact us at reviews@hiscox.com Thank you in advance. Hiscox Support Team Reviews@hiscox.com

Wiarygodny klient

3 years ago

OK well username/password or email/validation link are widespread for security sensitive uses, but the bug in your system is that what amounts to a password, because it is essential for logging in (i.e. a telephone number) is an optional. You need to fix this, and you need to tell people exactly what information they will need in order to access the quote. Or you need to move to magic links for quote retrieval.

Promoting Inclusion Through Sport

Zweryfikowano przez Feefo

3 years ago

Co Promoting Inclusion Through Sport sądzi o Hiscox Insurance:

Fast, Efficient, Thorough And Friendly

Fast, efficient, thorough and very friendly voice on the phone. Unusual in these AI and Technology infused business agendas. Nice to know the customer actually means enough to talk to them.

Melinda

Hiscox Insurance

3 years ago

Dear Customer, It is great to hear that our service team delivered according to your expectations. Quickly and accurately servicing our customers is one of our goals. Thank you so much for taking the time to share your positive experience with Hiscox. Hiscox Support Team Reviews@hiscox.com

Wiarygodny klient

Zweryfikowano przez Feefo

3 years ago

Easy but Professional

Quick and easy to do online, but thorough and professional. I've used Hiscox before and will continue to do because I can do what I need to do without difficulty and get the affordable cover I need.

Melinda

Hiscox Insurance

3 years ago

Dear Customer, Thank you for your constructive review. Quickly and accurately servicing with our customers with competitive prices is always one of our main goals. Hiscox Support Team Reviews@hiscox.com

Wiarygodny klient

Zweryfikowano przez Feefo

3 years ago

Polecam

Szybko i sprawnie

Melinda

Hiscox Insurance

3 years ago

Dear Customer, Dziękuję. We are glad to receive your positive feedback. Hiscox Support Team Reviews@hiscox.com

Intuitive Consultancy Services (ICS) Ltd

Zweryfikowano przez Feefo

3 years ago

Co Intuitive Consultancy Services (ICS) Ltd sądzi o Hiscox Insurance:

Great offer through FreeAgent. I could have got the same cover for less, but actually chose more cover for slightly more (than I was already paying Hiscox i.e. existing customer).

Melinda

Hiscox Insurance

3 years ago

Dear Customer, Thank you for taking the time to leave us a 5* review. We're really pleased you choosing Hiscox to work with. Hiscox Support Team Reviews@hiscox.com

Bourne International Advisors Ltd

Zweryfikowano przez Feefo

3 years ago

Co Bourne International Advisors Ltd sądzi o Hiscox Insurance:

Online process is hopeless

Keep the quote, rather than have to input all info every time the quote is retrieved

Melinda

Hiscox Insurance

3 years ago

Dear Customer, We are sorry to hear you had a frustrating experience, this is certainly not the level of service we expect for our customers. In case you wish to be contacted by us for any additional information please contact us at reviews@hiscox.com mentioning your Hiscox policy number. Thank you in advance, Hiscox Support Team Reviews@hiscox.com

Bourne International Advisors Ltd

3 years ago

Then sort it out! Other customers have said the same thing in their reviews. Every time the quote is retrieved, a while new set of inputs is required. Which makes the retrieval process irrelevant. You might as well get a new quote.

Mark Anthony Gardens

Zweryfikowano przez Feefo

3 years ago

Co Mark Anthony Gardens sądzi o Hiscox Insurance:

Well done Hiscox. Please keep up the good work 👍

I have given a five stars because the online form was straightforward and not unnecessarily complicated. My quote was far more reasonable than the Simply Business renewal quote I received. I would...

Przeczytaj więcej

Melinda

Hiscox Insurance

3 years ago

Dear Mark, Thank you for your constructive review your opinion is important for our improvement. Quickly and accurately servicing our customers is always one of our main goals. Hiscox Support Team Reviews@hiscox.com

Wiarygodny klient

Zweryfikowano przez Feefo

3 years ago

Straightforward, comprehensive cover

Quick and simple quote and buy, good level of cover and premium verybgood.

Melinda

Hiscox Insurance

3 years ago

Dear Customer, Thank you for your review. Our goal is to provide a stress-free experience and competitive prices. Thank you for choosing Hiscox. Hiscox Support Team Reviews@hiscox.com

self employed

Zweryfikowano przez Feefo

3 years ago

Co self employed sądzi o Hiscox Insurance:

Worthiest experience ever ! I just want my money back. My name is self employed??? I even can't call them in weekend.

Becca

Hiscox Insurance

3 years ago

Thank you for bringing the error to our attention. We have spoken today to get everything sorted, if you need anything else please contact our business insurance team on 01904 618200.

Nie masz jeszcze zaproszenia do recenzowania?

Feefo Trusted Service Awards

Nasze niezależne nagrody pozwalają wyróżnić najlepsze marki pod względem obsługi klienta. Zwycięzcy są wybierani na podstawie ocen otrzymanych od klientów.

Czym są nagrody Trusted Service Awards dla najlepszego usługodawcy

Dlaczego warto ufać recenzjom na Feefo?

Dowiedz się więcej o Feefo