Delivery on the slower side and not great communication upon order/dispatch.
Dan
Green Olive Firewood
1 hour ago
Thank you for your feedback.
We're sorry to hear that the delivery experience did not meet your expectations. We understand how important timely delivery and clear communication are, particularly when you're planning to use your order for a specific occasion.
Whilst we work hard to dispatch orders promptly, we recognise that there is always room for improvement in both delivery performance and customer communications. Your comments have been noted and will be shared with the team as we continue to improve our service.
Thank you for taking the time to leave your feedback and for choosing Green Olive Firewood.
Kind regards,
Green Olive Firewood
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Wiarygodny klient
Zweryfikowano przez Feefo
8 days ago
Great product
As in my previous comment
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PH
Paul H
Zweryfikowano przez Feefo
GBR
8 days ago
Co Paul H sądzi o Green Olive Firewood:
Great company
Service wise - had a minor issue that was my fault. Jack took control and ironed things out going above and beyond
Dan
Green Olive Firewood
7 days ago
Thank you very much for the fantastic 5-star review.
We're delighted to hear that you had a positive experience with our customer service. Whilst issues occasionally arise, we're pleased that Jack was able to help and get everything sorted for you.
We'll be sure to pass your kind comments on to him. Thank you for your support and for choosing Green Olive Firewood.
Kind regards,
Green Olive Firewood
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CB
Christopher Bull
Zweryfikowano przez Feefo
GBR
9 days ago
Co Christopher Bull sądzi o Green Olive Firewood:
Bad service, poor communication
Service has been poor, no communication.
I’ve contacted them multiple times to be told excuse after excuse..
Didn’t seem at all bothered about me receiving only half my order.
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PC
Peter Coultas
Zweryfikowano przez Feefo
10 days ago
Co Peter Coultas sądzi o Green Olive Firewood:
Underwhelming charcoal
Good quick delivery
Dan
Green Olive Firewood
10 days ago
Thank you for taking the time to review our service.
We're pleased to hear that your order was delivered quickly and that you were happy with the delivery experience. Our team works hard to ensure orders are processed and dispatched promptly, so it's great to know this was reflected in your experience.
We appreciate your feedback and thank you for choosing Green Olive.
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Wiarygodny klient
Zweryfikowano przez Feefo
14 days ago
Poor quality BBQ Charcoal
Quick delivery very, very, poor product which was meant to be premium grade
Dan
Green Olive Firewood
14 days ago
Thank you for your feedback and for being a returning customer of our Premium Professional Lumpwood Charcoal.
We're pleased to hear that you've been satisfied with the product on previous occasions, which makes it particularly disappointing to learn that this batch did not meet your expectations.
Our Premium Professional Lumpwood is a dense hardwood charcoal selected for its high heat output, long burn time and traditional BBQ flavour. We also extra grade it to a 40mm+ specification to provide a good proportion of larger cooking pieces. However, as a natural product, some variation can occur and handling during packing and transport can sometimes increase the amount of smaller pieces and fines.
We appreciate your comments and will feed them back to our quality team. If you would like us to investigate further and discuss a suitable resolution, please contact us at support@greenolivefirewood.co.uk with your order details.
Kind regards,
Green Olive Firewood
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Wiarygodny klient
Zweryfikowano przez Feefo
15 days ago
Non receipt
Haven't received items
Dan
Green Olive Firewood
14 days ago
We're very sorry to hear that your order had not been received when you left this review.
This is certainly not the experience we want for our customers. Occasionally courier delays can occur, but we would always like the opportunity to investigate and resolve any delivery issues as quickly as possible.
Please contact us at support@greenolivefirewood.co.uk with your order details if the matter has not already been resolved, and we'll be happy to assist.
Kind regards,
Green Olive Firewood
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Wiarygodny klient
Zweryfikowano przez Feefo
17 days ago
Lump Delivery
Great lump. Too many miscommunications about delivery and zero comms about the delivery time itself. And the order was split across 2 days. Gone are the days of lightning quick delivery. Mine arrived...
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Dan
Green Olive Firewood
14 days ago
Thank you for your feedback.
We're pleased to hear you were happy with the charcoal itself, but we're sorry that the delivery experience fell short of expectations. We completely understand how frustrating it must have been to receive mixed delivery communications and have the order arrive over two separate days.
Occasionally, when an order is shipped in multiple outer cartons, courier networks can separate the parcels in transit, resulting in split deliveries. Whilst this is outside of our direct control, we appreciate that it can be inconvenient and the communication from the courier should have been clearer.
Thank you for your honest feedback. We're pleased that the charcoal itself met expectations and we hope to have the opportunity to provide a smoother overall experience next time.
Kind regards,
Green Olive Firewood
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Wiarygodny klient
Zweryfikowano przez Feefo
17 days ago
Good
Dan
Green Olive Firewood
14 days ago
Thank you very much for the 5-star review.
We're delighted to hear you were happy with the service you received. Even a simple "good" means a lot to the team, and we really appreciate you taking the time to leave feedback.
Thank you for choosing Green Olive Firewood, and we hope to serve you again soon.
Kind regards,
Green Olive Firewood
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Wiarygodny klient
Zweryfikowano przez Feefo
22 days ago
Really bad experience with buying a large quantity and finding its all tiny pieces and dust. Not what I expect from Green Olive.
Dan
Green Olive Firewood
17 days ago
We’re very sorry to hear about your experience and appreciate you bringing this to our attention. This is certainly not the standard we expect from our products.
As a natural hardwood charcoal product, there can be some variation in lump size during transit and handling, however excessive small pieces and dust are not acceptable and we understand your disappointment, especially when purchasing in larger quantities.
Please contact our customer service team with your order details and photos of the bags received so we can investigate this properly and work towards a resolution for you. We value your support of Green Olive and would like the opportunity to put this right.
Firewood is where it all started for us. At Green Olive Firewood, we bring you natural fuels for your home fire, chiminea, fire pit, pizza ovens, BBQ and smokers. All our fuel is sustainably sourced; we believe that the cooking and heating experience is one you should enjoy responsibly.
The core values across our products and business are natural, sustainable, ethical, premium quality and local wherever possible.
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W niezależny sposób zbieramy recenzje dla firm, które z nami współpracują. Nasza platforma zwraca się tylko do zweryfikowanych kupujących, więc możesz mieć pewność, że recenzje pochodzą od prawdziwych klientów.
Tylko klienci z dowodem zakupu mogą zostawić recenzję na Feefo. Dajemy taką gwarancję, ponieważ kontaktujemy się z kupującymi bezpośrednio po transakcji.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
Firewood is where it all started for us. At Green Olive Firewood, we bring you natural fuels for your home fire, chiminea, fire pit, pizza ovens, BBQ and smokers. All our fuel is sustainably sourced; we believe that the cooking and heating experience is one you should enjoy responsibly.
The core values across our products and business are natural, sustainable, ethical, premium quality and local wherever possible.