Good service but disappointed with delivery charge.
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Wiarygodny klient
11 years ago
Had major problems with delivery took 3 days rather than the 24 hours but Grass247…
Had major problems with delivery took 3 days rather than the 24 hours but Grass247 did do all the phoning around and kept me up to date
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Wiarygodny klient
11 years ago
I had excellent service and the quality of the product I purchased is Excellent.
I had excellent service and the quality of the product I purchased is Excellent.
Grass 247
Grass247
11 years ago
Good morning, thank you for leaving us a review!
We're glad that you found our service of such an excellent standard. It would be great to see any pictures that you have of your Bahamas Artificial Grass, so please get in contact with them.
We look forward to hearing from you!
Kind Regards
Emma - Grass247
Your Artificial Grass Specialist
Wiarygodny klient
11 years ago
Great service, The Quality of the grass I bought EXCELLENt, my neighbours and friends very impressed.
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Wiarygodny klient
11 years ago
Super fast postage (within 48 hours!) not laid the lawn yet so can't comment on…
Super fast postage (within 48 hours!) not laid the lawn yet so can't comment on quality
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Wiarygodny klient
11 years ago
Had to join as I was covering a wide area . Easy matched
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Wiarygodny klient
11 years ago
easy communication, great delivery, great product
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Wiarygodny klient
11 years ago
No Complaints all good. The product arrived on time and as expected.
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Wiarygodny klient
11 years ago
Ive used this company total 3 purchases
This is the 2nd time that I have had…
Ive used this company total 3 purchases
This is the 2nd time that I have had an incorrect delivery consequently suffering financial loss.
The most recent... recieved a call from my client who kindly...
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Grass 247
Grass247
11 years ago
Please accept our apologies for the issue you experienced. We can see that due to a labelling issue within our warehouse and incorrect item was accidentally dispatched to you. As soon as we were made aware of the issue we arranged for the incorrect piece to be collected and the correct piece delivered. We arranged this for the following day.
On the scheduled day for the new piece to be collected we chased the courier and were advised the item was out for delivery. We are unsure why the item was not delivered but can see the delivery was successfully completed the following day.
As we use a third party carrier for our deliveries we are unable to verify the information the give us so have to take them at their work. On this occasion is does appear the information we received from them was inaccurate for which we apologise.
We are sorry you experienced difficulties with the Aquabond Adhesive. This is not an issue we have had raised before so will relay the issue to the manufacturer.
We do not like to see any customer go away having had a poor experience and have emailed you to try and resolve the concern you have raised.
We hope to be able to resolve your concern,should you have any questions or wish to discuss your order further please do not hesitate to call us on 08000 599 247 and we will do all we can to help.
Regards,
Grass247.co.uk
Your Artificial Grass Specialist
Wiarygodny klient
11 years ago
I realise that any poor service received is not a true reflection of Grass 247
The situation has now been resolved with customer services.
I should have spoken to them sooner, as in fairness, they are always very helpful.
Nasze niezależne nagrody pozwalają wyróżnić najlepsze marki pod względem obsługi klienta. Zwycięzcy są wybierani na podstawie ocen otrzymanych od klientów.
W niezależny sposób zbieramy recenzje dla firm, które z nami współpracują. Nasza platforma zwraca się tylko do zweryfikowanych kupujących, więc możesz mieć pewność, że recenzje pochodzą od prawdziwych klientów.
Tylko klienci z dowodem zakupu mogą zostawić recenzję na Feefo. Dajemy taką gwarancję, ponieważ kontaktujemy się z kupującymi bezpośrednio po transakcji.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
