Hi, we are so sorry to hear that your item arrived damaged. We typically use packing tape on all items with lids to prevent them from leaking, as sometimes items can get damaged in transit. We can see that you sent us an email informing us of the damage and we have sent over a free returns label so you can send the damaged item back. We have offered either a refund or a replacement, whichever works best for you, but unfortunately we have not received a response. Please let us know what would be best. You can get in touch with us at enquiries@gooseberryshop.co.uk or on 02037958171. We are sorry again for any inconvenience this caused and we hope to hear from you soon.
