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Recenzje sprzedawcy Goodfellow

Ocena klientów
Doskonale

Goodfellow was established in the City of London in 1946.

Obsługa
4.6
/5

5

4

3

2

1

82

12

2

6

2

104

ocen(y) w ciągu ostatniego roku

Wyświetlono wszystkie recenzje: 1,087
Wiarygodny klient
4 years ago
Data zakupu: 12/04/2021
Unbearable
Unbearable amount of errors and delays at all stages of order: quotation (wrong multiple times after weeks of waiting), error in the delivery, production mishapped, payment misattributed, etc.
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The Goodfellow Team
Goodfellow
4 years ago
Thank you for taking the time to provide feedback, specifically regarding the delays and errors that you experienced regarding your order and delay’s also at the enquiry stage. We can only apologise for the poor experience of the customer service level you received.We are aware that there were several delay’s in communicating with you and throughout the order process and we will endeavour to reduce any such delays and problems with your future orders. We value your business and hope to welcome you back in the near future.Kind regards The Goodfellow Team
Wiarygodny klient
4 years ago
Data zakupu: 25/06/2021
mon interlocutrice a été très réactive et a su parfaitement répondre à mon besoin.
Wiarygodny klient
4 years ago
Data zakupu: 23/06/2021
Need to call many time over few weeks to get delivery, no purity certificates even after multiples requests. But at least products received.
Wiarygodny klient
4 years ago
Data zakupu: 25/06/2021
I waited for the goods to arrive for 1 month only to be informed that I need to provide the end user statement, that is also after I asked about the status of the goods. If only I was informed...

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The Goodfellow Team
Goodfellow
4 years ago
Thank you for taking the time to provide feedback, specifically regarding the lack of communication you experienced regarding your order. We are aware that there was a delay in communicating with you that an end user statement was required in this instance before the goods could be despatched and we will endeavour to reduce any such delays with your future orders. We value your business and hope to welcome you back in the near future.Kind regards The Goodfellow Team
LS
Lucas Seguinot
4 years ago
Data zakupu: 22/06/2021
Co Lucas Seguinot sądzi o Goodfellow:
aucune réponse à mes questions
Je n'ai eu aucune réponse aux questions posées lors de ma demande de devis. Si la livraison est rapide, le service client laisse à désirer.
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The Goodfellow Team
Goodfellow
4 years ago
Merci d’avoir laissé votre avis sur Feefoo. Nous sommes par avance sincèrement désolé de votre précédente négative expérience avec notre société. Nous allons rentrer en contact avec-vous par téléphone afin de discuter de celle-ci et faire en sorte que cette problématique ne se répète pas à l’avenir. Bien cordialement, L’équipe Goodfellow
Wiarygodny klient
4 years ago
Data zakupu: 23/06/2021
Follow up
Should follow up with customers if anything missed out from customer's side to provide any documents instead of holding PO and don't follow up until customer queries about delivery.
Wiarygodny klient
4 years ago
Data zakupu: 04/06/2021
Communication initially was good. However, once payment was sent, communication was very poor. When the shipment was delayed, they did not inform me until I requested status of my shipment. They then...

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DA
Diana Alves
4 years ago
Data zakupu: 21/06/2021
Co Diana Alves sądzi o Goodfellow:
Very fast on the deliver!
DA
Dr. George Apostolopoulos
Agia Paraskevi, Greece
4 years ago
Data zakupu: 22/06/2021
Co Dr. George Apostolopoulos sądzi o Goodfellow:
- Staff was very helpfull and efficient - Got quick and accurate answers to my inquiries - Fast delivery of orders - would definitely buy again
ML
Melanie Lang
4 years ago
Data zakupu: 14/06/2021
Co Melanie Lang sądzi o Goodfellow:
Prompt and accurate service
Informacje o Goodfellow
Goodfellow was established in the City of London in 1946. The Company now has associate operations in France, Germany, America and China. The Group's research laboratories, production and workshop facilities, and central administration are located in Huntingdon, England.
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Ermine Business Park, Huntingdon, Cambridgeshire, PE29 6WR, United Kingdom
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Informacje o Goodfellow
Goodfellow was established in the City of London in 1946. The Company now has associate operations in France, Germany, America and China. The Group's research laboratories, production and workshop facilities, and central administration are located in Huntingdon, England.