W jaki sposób zbierane są recenzje na Feefo?

W niezależny sposób zbieramy recenzje dla firm, które z nami współpracują. Nasza platforma zwraca się tylko do zweryfikowanych kupujących, więc możesz mieć pewność, że recenzje pochodzą od prawdziwych klientów.

Kto może zostawić recenzję na Feefo?

Tylko klienci z dowodem zakupu mogą zostawić recenzję na Feefo. Dajemy taką gwarancję, ponieważ kontaktujemy się z kupującymi bezpośrednio po transakcji.

Jak weryfikujemy recenzje?

Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.

Jak radzimy sobie z fałszywymi recenzjami?

Feefo uniemożliwia zostawianie fałszywych recenzji, ponieważ do wystawienia opinii zachęcamy tylko zweryfikowanych kupujących.

Opinie o Friendly Planet

Wyświetlono wszystkie recenzje: 3,094

Trusted Customer

Knoxville, Tn

9 years ago

Co Trusted Customer sądzi o Friendly Planet:

First Class Outfit

Very efficient and friendly . My son and I are going to Cuba on December. Previous we went to India. They are a first class outfit.

Data zakupu: 11/07/2017

Trusted Customer

Wellington, NZ

9 years ago

Co Trusted Customer sądzi o Friendly Planet:

They made a complicated booking easy.

I had several conversations with them because we aren't taking the tour from USA, but are flying from NZ to join the group in Sri Lanka. I also had some problems with using my debit card for US...

Przeczytaj więcej

Data zakupu: 03/07/2017

Wiarygodny klient

9 years ago

Undesirable Booking Experience

While my booking went smoothly, my travel mates almost missed getting in on our dates. FP's internal process broke down. Spoke with Kathryn then Joanne. Finally got an apology from Joanne. Travel...

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peggy

Friendly Planet

9 years ago

We’re pleased that we were able to get more space on your Galapagos departure for your friends, and we look forward to having all of you with us on tour. Our internal process actually was functioning properly, as the departure closed after we sold the last room. Thanks to the quick action by our weekend team, who reached out to our partners in the Galapagos to ask for more space, we were able to confirm your friends first thing Monday morning.

We apologize for misunderstandings about our travel insurance policy. Our regular policy, underwritten by Travelex, is actually available for purchase at any time until your final payment is due—for your tour, that’s actually 2/11/2018! We do offer two bonus options which are only available if you purchase insurance sooner. The free Pre-existing Condition Waiver is only available if you purchase coverage within 14 days of booking, and the Cancel for Any Reason add-on is only available if purchased with your booking. We’re sorry that we aren’t able to offer these bonus options for a longer period!

Wiarygodny klient

9 years ago

Your understanding of the Monday morning process is inaccurate. It is only through my insistence Nicole contact my travel mates (when I called at 0930) that the booking was completed. Sorry, not by the effort of YOUR staff. I observed the booking close immediately after Crivaro booked around 1000. Further, apparently both Danielle and Kristin were trained to tell Melanie and I that the decision for all travel insurance through you HAD to be made that day. It was later when I reviewed the info FP's website, I learned of the 14 day option. The policy has not been provided to either of us as of today! Please contact me for further clarification and discussion...904-699-4758.

Data zakupu: 01/07/2017

Trusted Customer

9 years ago

Co Trusted Customer sądzi o Friendly Planet:

It worked as expected what can I say more?

Data zakupu: 08/07/2017

Trusted Customer

9 years ago

Co Trusted Customer sądzi o Friendly Planet:

I am looking forward work with this company.

I did not have any problem to book with Friendly Planet. Representative were very nice and patience with me. Thanks her very match.

Data zakupu: 28/06/2017

Trusted Customer

San Francisco

9 years ago

Co Trusted Customer sądzi o Friendly Planet:

Pretty Good So Far!

This is solely for the booking process; I will rate the trip itself after I return! Booking was very easy and the agents with whom I spoke were friendly. The only thing that keeps me from giving...

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Data zakupu: 06/07/2017

Trusted Customer

9 years ago

Co Trusted Customer sądzi o Friendly Planet:

Great tour company, but they need to get extra pricing straight up front

The first time I called in to get info, the woman was awesome! When I called in to book, she was also great! The problem came that she told me that to go a day earlier there was a $100 per person...

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Data zakupu: 06/07/2017

Trusted Customer

9 years ago

Co Trusted Customer sądzi o Friendly Planet:

Registering was fast and easy, and when I called to clarify a point the operator was friendly, helpful, and even offered to stay on the line until I had solved the problem.

Data zakupu: 05/07/2017

Trusted Customer

9 years ago

Co Trusted Customer sądzi o Friendly Planet:

FP's limited operating hours make connecting with the company difficult.

peggy

Friendly Planet

9 years ago

We're happy to advise you that we now have Saturday hours, from 11 AM to 5:00 PM EST, which we hope will make it much easier for you to reach us by phone.

Data zakupu: 03/07/2017

Trusted Customer

9 years ago

Co Trusted Customer sądzi o Friendly Planet:

Simple and easy booking experience.

Online interface was clear, easy and straightforward. Called customer service before booking, and all my questions were answered before we booked.

Data zakupu: 05/07/2017

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Feefo Trusted Service Awards

Nasze niezależne nagrody pozwalają wyróżnić najlepsze marki pod względem obsługi klienta. Zwycięzcy są wybierani na podstawie ocen otrzymanych od klientów.

Czym są nagrody Trusted Service Awards dla najlepszego usługodawcy

Dlaczego warto ufać recenzjom na Feefo?

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Recenzje sprzedawcy Friendly Planet

W jaki sposób zbierane są recenzje na Feefo?

Kto może zostawić recenzję na Feefo?

Jak weryfikujemy recenzje?

Jak radzimy sobie z fałszywymi recenzjami?