THE SERVICE WAS EXCELLENT OTHER THAN AN EXCEEDINGLY LONG DELAY LEAVING AIRPORT ON TRANSFER COACH TO HOTEL DUE TO TWO PASSENGERS MISSING. SYSTEM HAS TO BE SPEEDED UP. WE WERE IN THE COACH 100 MINUTES...
It was ok. Its a budget airline therefore to an extent, you get what you pay for. Check in at Jersey, straightforward, In Majorca, it took far too long, we were queuing for more than an hour, and...
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Lydia Smith
FlyDirect
10 years ago
Thank you for your feedback, I'm sorry that the check-in process in Palma was slow. We are following up your comments about the in-flight service with the airline as we always expect them to have the sufficient stocks to be able to serve clients. There may always be instances where they run out of certain items but they should service the entire plane. Please accept our apologies for this. I hope you had a great time whilst in Majorca and we might be able to help you again in the future.
Very good experience overall. Just a couple of observations/comments which may be useful feedback. When arriving at Palma airport we followed the written instructions to find the transfer desk...
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Lydia Smith
FlyDirect
10 years ago
Hi, thanks for your feedback, I'm sorry that there was confusion on your arrival at the airport. Usually the desk is open and the process is straight forward. We will mention to them though that the instructions in their absence weren't any help! As regards the Hotel Eden, it's great to hear that you had a good stay and that the lifeguard helped making it more fair with the sunbeds. And of course, it's great to hear that you enjoyed the direct flights :)
Although the flight from Jersey to Palma was around an hour late leaving, the staff were very helpful and polite, we were travelling with a group along with two small children and the stewardess made...
The flight was short and direct from Jersey giving half a day when we arrived. On the return we had to get up very early though! Cabin crew all very nice and polite.
Recenzje produktów
Data zakupu: 14/03/2016
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Wiarygodny klient
Zweryfikowano przez Feefo
10 years ago
EXCEPT - Check in at Palma which is very slow with not enough desks open, and bottle necks forming rapidly if the check in operator is slow, or if they encounter a "problem" passenger
FlyDirect organises direct flights from Jersey, Guernsey and the Isle of Man to the destinations in Spain & Portugal, offering flight only and a fantastic range of hotels.
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Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
FlyDirect organises direct flights from Jersey, Guernsey and the Isle of Man to the destinations in Spain & Portugal, offering flight only and a fantastic range of hotels.