Recenzje sprzedawcy FlyDirect

Thank you for your feedback. We are pleased that your issue was resolved and will pass on your kind comment to Lydia. We look forward to helping you again soon.

Thank you for your feedback, we're sorry for the slow service on board. This is something that we hope will improve going forward as we will now have 2 trolleys on the flight which will make this service quicker. I hope we'll be able to help you again the future.

 Thanks for the feedback, we're glad you had a great time! We look forward to welcoming you again next year.

Many Thanks for your feedback. We are pleased that you enjoyed your flights overall. We're sorry that you felt the check-in process at Tenerife was slower than desirable, and we continue to work with our handling agents there to improve service.

Many Thanks for your feedback. We are sorry to hear that you were dissatisfied with the airport service in Tenerife, and will be bringing this up during our regular reviews with the airline and handling company. We hope that this did not detract from an otherwise pleasant holiday.

Many Thanks for your feedback. We apologise for the short delay on your return to Jersey and that you weren't kept informed of this at Tenerife Airport. On the 5th February the Captain made a decision to burn off fuel and reduce the aircraft weight for take off due to the inclement weather conditions in Jersey on the day. We appreciate that this is inconvenient to passengers however the safety of our clients is always paramount.

Many Thanks for your feedback. We apologise that you did not receive travel documents after the change to your departure date, however please be assured that these documents are for your information only and are not required by the airline for travel. Should there be any question at the airport we have a member of Flydirect staff on call each departure day in order to assist with queries if necessary.

Many Thanks for your feedback. We are sorry that the drinks service was slower than ideal on this occasion, and continue to work with the airline in order to monitor the situation and improve on service times. We hope that this did not detract from an otherwise pleasant holiday in Tenerife.

Thank you for your feedback and please accept our apologies for the 2 hour delay to the outbound service. The safety of our clients is paramount and the decision to burn off fuel by the pilot was due to him being cautious given the weather conditions in Jersey that day. 

I'm sorry that you felt that the communication and service was poor from the cabin crew. We are currently collecting all passenger feedback and will follow up the in-flight experience with the airline direct to ensure this is better managed in the future.

I hope this delay didn't take away from the enjoyment of your holiday in Tenerife and your return flight was much more comfortable.