Unreliable supplier. Estimated delivery date never met. Had to cancel order after waiting close to 6 months. Do not buy this product.
Product
Fansonline
9 months ago
Thank you for your feedback.
We’re sorry for the frustration caused by the extended delay. This order related to a replacement part supplied by the manufacturer (Ventair), and unfortunately the ETA was revised multiple times due to supplier stock issues outside of our control.
At the time of ordering, we were advised the part was in low stock, however subsequent delays resulted in a longer wait than anticipated. We acknowledge this did not meet expectations and understand the decision to cancel and purchase an alternative solution.
We appreciate the feedback and will use it to improve how we communicate potential delays on manufacturer-supplied replacement parts.
Recenzje produktów
Product
Fansonline
9 months ago
Thank you for your review.
This order related to a manufacturer-supplied replacement part, and unfortunately the delivery timeframe was extended multiple times due to supplier stock delays beyond our control. We understand the frustration this caused and respect the decision to cancel the order.
We appreciate the feedback and will continue working to improve transparency around ETAs for special-order and replacement items.
Fast efficient service , would use Fsnsonline again.
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Data zakupu: 01/12/2025
0
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Wiarygodny klient
Zweryfikowano przez Feefo
10 months ago
Excellent quick delivery
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Data zakupu: 02/12/2025
0
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Wiarygodny klient
Zweryfikowano przez Feefo
10 months ago
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Data zakupu: 04/12/2025
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Wiarygodny klient
Zweryfikowano przez Feefo
10 months ago
Product
Fansonline
10 months ago
Thank you for taking the time to leave a rating. We’re sorry to see that your experience didn’t meet expectations.
We’d really appreciate the opportunity to understand what went wrong and assist you further. Our team is already in touch regarding your fan, and we’re committed to helping resolve this as smoothly and quickly as possible.
If you’d like to share any additional feedback or have questions in the meantime, please don’t hesitate to reach out to our customer service team directly.
Recenzje produktów
Product
Fansonline
10 months ago
Thank you for taking the time to leave your review. We’re really sorry to hear about your experience, especially during the hotter weather.
If the fan is beeping on power-up, this is something our warranty team can assist with promptly. In addition to the standard return process, we do offer an optional in-home warranty service, which many customers find preferable. This means you won’t need to arrange or pay for your electrician to return, remove the fan, send it back, and wait for an outcome. Instead, a qualified electrician can be appointed under warranty to assess and assist on site.
One of our warranty team members will be in touch with you shortly to discuss the best option and help get this resolved as quickly as possible.
Really good customer service 😊
Fan looked amazing in person, better than looking on your site, so that was pleasing. Arrived undamaged really quick. 👍🏾
We’re very sorry to hear about your experience and understand how frustrating it would have been to struggle to get timely assistance with a warranty issue.
Once you contacted us, our team raised a warranty case on your behalf and followed up directly with the manufacturer. Unfortunately, there were delays outside of our control due to a very high volume of warranty claims at this time of year, which impacted response times.
To help minimise further inconvenience, we worked with the supplier to provide an alternative solution, including reimbursement for an electrician if you preferred not to wait, and a replacement motor was ultimately dispatched and delivered.
We sincerely apologise for the stress this situation caused and appreciate your patience while we worked toward a resolution. Your feedback is important to us and helps us improve our service and communication going forward.
Recenzje produktów
Product
Fansonline
10 months ago
We’re very sorry to hear about your experience and understand how upsetting it would be to receive a faulty fan and then feel unable to get timely support.
Once we were able to connect with you, our team raised a warranty case on your behalf and worked directly with the manufacturer to progress a resolution. Unfortunately, response times were impacted by an unusually high volume of warranty requests at this time, which also affected phone availability which is something we sincerely apologise for.
To reduce further inconvenience, we coordinated with the supplier to provide a practical solution, including the option of reimbursement for an electrician, and a replacement motor was ultimately dispatched and delivered.
We regret that this situation caused frustration and appreciate your patience while we worked to resolve it. Your feedback is important to us and is being used to review how we manage warranty communication during peak periods.
Nasze niezależne nagrody pozwalają wyróżnić najlepsze marki pod względem obsługi klienta. Zwycięzcy są wybierani na podstawie ocen otrzymanych od klientów.
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Tylko klienci z dowodem zakupu mogą zostawić recenzję na Feefo. Dajemy taką gwarancję, ponieważ kontaktujemy się z kupującymi bezpośrednio po transakcji.
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Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
