as described,good price and prompt delivery.Very happy will use again.
Recenzje produktów
Data zakupu: 28/07/2017
0
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MB
Michael Brain
Zweryfikowano przez Feefo
8 years ago
Co Michael Brain sądzi o Essential Supplies:
produced good products in a reasonable timescale
Recenzje produktów
Data zakupu: 28/07/2017
0
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RW
Rosanna Wood
Zweryfikowano przez Feefo
8 years ago
Co Rosanna Wood sądzi o Essential Supplies:
The product was of very poor quality, however they are arranging to collect it and offer a full refund.
Recenzje produktów
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Data zakupu: 21/07/2017
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PM
Paul McNaughton
Zweryfikowano przez Feefo
8 years ago
Co Paul McNaughton sądzi o Essential Supplies:
The service was good, The products not so good. The pins on the fairy lights broke on first use. The plastic used in the connectors is flimsy compared to a set a bough tlast year.
Simon James
Essential Supplies
8 years ago
Hi Paul. Thanks for your feedback, we always welcome feedback as we do take note and can use it to help improve our products and service for all our customers.
This morning both myself and Alex (technical Lighting Sales) have examined your products and the complete range. Our manufacturer in China did use a softer plastic for this latest batch, we were told this helps with waterproofing and general use in colder winter temperatures, so it has been sold to us as a superior product.
Yes you are correct that there is some flexability in the pins, and the softer shell round the pins. We found the functionality to be good, although you do need to be a bit more careful to align the pins when joining plugs and sockets. We never got any broken or bent pins.
On reflection I agree with you, and prefer the harder plastic, so we will make sure that future stocks are ordered in the harder plastic.
We will also be offering you free replacements.
Sorry for all the inconvenience. Regards Simon James - Director
Recenzje produktów
Simon James
Essential Supplies
8 years ago
Hi Paul.
Thanks for your feedback, we always welcome feedback as we do take note and can use it to help improve our products and service for all our customers.
This morning both myself and Alex (technical Lighting Sales) have examined your products and the complete range. Our manufacturer in China did use a softer plastic for this latest batch, we were told this helps with waterproofing and general use in colder winter temperatures, so it has been sold to us as a superior product.
Yes you are correct that there is some flexability in the pins, and the softer shell round the pins. We found the functionality to be good, although you do need to be a bit more careful to align the pins when joining plugs and sockets. We never got any broken or bent pins.
On reflection I agree with you, and prefer the harder plastic, so we will make sure that future stocks are ordered in the harder plastic. We will also be offering you free replacements.
Sorry for all the inconvenience. Regards Simon James - Director
Simon James
Essential Supplies
8 years ago
Hi Paul.
Thanks for your feedback, we always welcome feedback as we do take note and can use it to help improve our products and service for all our customers.
This morning both myself and Alex (technical Lighting Sales) have examined your products and the complete range. Our manufacturer in China did use a softer plastic for this latest batch, we were told this helps with waterproofing and general use in colder winter temperatures, so it has been sold to us as a superior product
Yes you are correct that there is some flexability in the pins, and the softer shell round the pins. We found the functionality to be good, although you do need to be a bit more careful to align the pins when joining plugs and sockets. We never got any broken or bent pins.On reflection I agree with you, and prefer the harder plastic, so we will make sure that future stocks are ordered in the harder plastic.
We will also be offering you free replacements.
Sorry for all the inconvenience.
Regards Simon James - Director
Simon James
Essential Supplies
8 years ago
Hi Paul.
Thanks for your feedback, we always welcome feedback as we do take note and can use it to help improve our products and service for all our customers.
This morning both myself and Alex (technical Lighting Sales) have examined your products and the complete range. Our manufacturer in China did use a softer plastic for this latest batch, we were told this helps with waterproofing and general use in colder winter temperatures, so it has been sold to us as a superior product
Yes you are correct that there is some flexability in the pins, and the softer shell round the pins. We found the functionality to be good, although you do need to be a bit more careful to align the pins when joining plugs and sockets. We never got any broken or bent pins.
On reflection I agree with you, and prefer the harder plastic, so we will make sure that future stocks are ordered in the harder plastic.
We will also be offering you free replacements.Sorry for all the inconvenience.
W niezależny sposób zbieramy recenzje dla firm, które z nami współpracują. Nasza platforma zwraca się tylko do zweryfikowanych kupujących, więc możesz mieć pewność, że recenzje pochodzą od prawdziwych klientów.
Tylko klienci z dowodem zakupu mogą zostawić recenzję na Feefo. Dajemy taką gwarancję, ponieważ kontaktujemy się z kupującymi bezpośrednio po transakcji.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
Thanks for your feedback, we always welcome feedback as we do take note and can use it to help improve our products and service for all our customers.
This morning both myself and Alex (technical Lighting Sales) have examined your products and the complete range. Our manufacturer in China did use a softer plastic for this latest batch, we were told this helps with waterproofing and general use in colder winter temperatures, so it has been sold to us as a superior product.
Yes you are correct that there is some flexability in the pins, and the softer shell round the pins. We found the functionality to be good, although you do need to be a bit more careful to align the pins when joining plugs and sockets. We never got any broken or bent pins.
On reflection I agree with you, and prefer the harder plastic, so we will make sure that future stocks are ordered in the harder plastic.
We will also be offering you free replacements.
Sorry for all the inconvenience.
Regards
Simon James - Director