Booking, confirmation and directions all plain sailing as every other time
Nigel
Discover Scotland
9 years ago
Thanks for the nice review about our booking systems, the staff do try to make sure all goes well so will be very pleased to hear of yor review. Look forward to helping you with yor next booking.
Recenzje produktów
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Nigel
Discover Scotland
9 years ago
Thanks for the feedback and sorry to hear that the presentation of the cottage had slipped a bit. All will be passed onto the onwers to make sure it is attended to.
Data zakupu: 05/07/2016
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TC
Trusted Customer
Newcastle upon Tyne
9 years ago
Co Trusted Customer sądzi o Discover Scotland:
very efficient and responsive to requests.
Recenzje produktów
Data zakupu: 21/06/2016
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Wiarygodny klient
9 years ago
Easy to use. Booking confirmed quickly. Website clear. However, rating of our cottage misleading.
Nigel
Discover Scotland
9 years ago
Thank you for letting us know that the boking system worked well. The Visit Scotland Grading is undertaken independently to their standards; the grade is on quality not style. We do try to provide informative photographs of the property on the website so we are sorry that the cottage did not meet your expectations.Do please be assured that the owners do take feedback seriously as it does help to maintain standards and ensure any necessary repairs are undertaken as soon as possible. In this respect if the difficulties that you had with the patio doors and heating had been raised at the time then it might have been possible to sort this out for you during your stay. The heating worked for the guests before and after you, so it is difficult to comment on it.The cottage does have routine maintenance undertaken as necessary and has been completely redecorated internally over the last two years.
Recenzje produktów
Nigel
Discover Scotland
9 years ago
The Visit Scotland Grading is undertaken independently to their standards; the grade is on quality not style. We do try to provide informative photographs of the property on the website so we are sorry that the cottage did not meet your expectations.Do please be assured that the owners do take feedback seriously as it does help to maintain standards and ensure any necessary repairs are undertaken as soon as possible. In this respect if the difficulties that you had with the patio doors and heating had been raised at the time then it might have been possible to sort this out for you during your stay. The heating worked for the guests before and after you, so it is difficult to comment on it.The cottage does have routine maintenance undertaken as necessary and has been completely redecorated internally over the last two years.
Nasze niezależne nagrody pozwalają wyróżnić najlepsze marki pod względem obsługi klienta. Zwycięzcy są wybierani na podstawie ocen otrzymanych od klientów.
W niezależny sposób zbieramy recenzje dla firm, które z nami współpracują. Nasza platforma zwraca się tylko do zweryfikowanych kupujących, więc możesz mieć pewność, że recenzje pochodzą od prawdziwych klientów.
Tylko klienci z dowodem zakupu mogą zostawić recenzję na Feefo. Dajemy taką gwarancję, ponieważ kontaktujemy się z kupującymi bezpośrednio po transakcji.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.