Order didn't arrived on time, received email from sales team regarding carriage refund on 8th after that call 4 times and didn't get refund until 22nd. Really poor customer service.
Danny
Direct Packaging Solutions
8 years ago
So sorry for the poor service your received on placing your order. We are in the process of making changes and improving our services to avoid this happening again. We thank you for your feedback as this helps us improved our services.
Ordered arrived next day! Excellent service. Accurately described. Direct Packaging had the best prices I could find - even after shopping around online. I also received a courtesy call to ensure the...
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Recenzje produktów
Data zakupu: 07/09/2017
0
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TC
Trusted Customer
8 years ago
Co Trusted Customer sądzi o Direct Packaging Solutions:
Poor service as I paid next day delivery, but was not delivery next day. I had to call three times in two days and did not refund the delivery charge for me. Very disappointing for it this time.
Danny
Direct Packaging Solutions
8 years ago
Firstly apologies for the delayed response.
We are very sorry for the poor service you have received. We made some changes to our delivery structure around the time you placed your order. We are working on a more efficient way to resolve problems when they occur. We hope your issue is now resolved. Please do let us know if not.
Many Thanks
Customer Services
Direct Packaging Solutions
Recenzje produktów
Danny
Direct Packaging Solutions
8 years ago
We are very sorry for the poor service you received. We are always looking at ways of improving our services so would welcome further feedback.
Many Thanks
Customer Services
Direct Packaging Services
Data zakupu: 01/09/2017
0
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Wiarygodny klient
8 years ago
Boxes were good value for money and just what I needed although I expected them to all arrive together and I'm still waiting on the 2nd lot with no idea of when they will show up.
Recenzje produktów
Data zakupu: 20/08/2017
0
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Wiarygodny klient
8 years ago
Great product and prompt delivery
Data zakupu: 11/08/2017
0
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TC
Trusted Customer
8 years ago
Co Trusted Customer sądzi o Direct Packaging Solutions:
Our aim is to offer a whole range of packaging materials to the trade, industry and end users across the UK. We manufacture corrugated boxes, foam end caps, foam profiles as well as importing a wide range of goods from Europe and the Far East.
W niezależny sposób zbieramy recenzje dla firm, które z nami współpracują. Nasza platforma zwraca się tylko do zweryfikowanych kupujących, więc możesz mieć pewność, że recenzje pochodzą od prawdziwych klientów.
Tylko klienci z dowodem zakupu mogą zostawić recenzję na Feefo. Dajemy taką gwarancję, ponieważ kontaktujemy się z kupującymi bezpośrednio po transakcji.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
Our aim is to offer a whole range of packaging materials to the trade, industry and end users across the UK. We manufacture corrugated boxes, foam end caps, foam profiles as well as importing a wide range of goods from Europe and the Far East.
