Thank you for your feedback. We’re very sorry for the concern and disappointment this caused ahead of your travel. After you contacted us, our team looked into the issue with the supplier and shared their guidance in the hope it would be helpful. We also fully understood that your confidence in the product had been affected, so we confirmed a full refund as quickly as possible. If there is anything further we can help with, please contact us at shop@diabetes.org.uk. Kind regards, Lauren
Recenzje produktów
Lauren
Diabetes UK Shop
1 day ago
Thank you for taking the time to leave your feedback. We’re very sorry to hear that the case did not give you confidence when testing it ahead of your trip. We completely understand how concerning this must have been when relying on the case to keep medication at the correct temperature while travelling.
After you contacted us, we looked into this with the supplier, who advised that if the thermometer probe is not hanging completely freely, this can affect the temperature reading shown on the display. We shared this guidance with you in the hope it would be helpful, but also fully understood that your confidence in the product had been affected, particularly with your travel plans so close.
We confirmed a full refund as quickly as possible, and we’re sorry again for the disappointment and stress this caused. If there is anything further we can help with, please contact us at shop@diabetes.org.uk.
Kind Regards,
Lauren
Timely turnaround from the order placement to receiving the product.
Diabetes UK
Diabetes UK Shop
19 hours ago
We are very happy to hear that you are pleased with the service! Thanks for your five-star review as we really do appreciate it! All the best, the Diabetes UK Shop Team 💙
Recenzje produktów
Diabetes UK
Diabetes UK Shop
19 hours ago
Thanks for your five-star review, and we are very happy to hear that you are pleased with this product! All the best, the Diabetes UK Shop Team 💙
Great experience ordering from the UK shop, easy site to use and fast delivery. Extremely pleased with the products and being VAT free for medical reasons made a little less impact on the wallet. ...
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Diabetes UK
Diabetes UK Shop
19 hours ago
We are very happy to hear that you are pleased with your order and service. All the best, the Diabetes UK Shop Team 💙
Recenzje produktów
Diabetes UK
Diabetes UK Shop
19 hours ago
Thank you for leaving a five-star review!💙
Diabetes UK
Diabetes UK Shop
19 hours ago
Thanks for leaving a five-star review! We really appreciate this 💙
We are Diabetes UK. Our vision is a world where diabetes can do no harm. Diabetes affects more people than any other serious health condition in the UK. More than dementia and cancer combined. That means we need to take action now.
Because we’re the leading UK charity for people affected by diabetes it’s our responsibility to lead the fight against the growing crisis. And this fight is one that involves all of us – sharing knowledge and taking diabetes on together.
Nasze niezależne nagrody pozwalają wyróżnić najlepsze marki pod względem obsługi klienta. Zwycięzcy są wybierani na podstawie ocen otrzymanych od klientów.
W niezależny sposób zbieramy recenzje dla firm, które z nami współpracują. Nasza platforma zwraca się tylko do zweryfikowanych kupujących, więc możesz mieć pewność, że recenzje pochodzą od prawdziwych klientów.
Tylko klienci z dowodem zakupu mogą zostawić recenzję na Feefo. Dajemy taką gwarancję, ponieważ kontaktujemy się z kupującymi bezpośrednio po transakcji.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
We are Diabetes UK. Our vision is a world where diabetes can do no harm. Diabetes affects more people than any other serious health condition in the UK. More than dementia and cancer combined. That means we need to take action now.
Because we’re the leading UK charity for people affected by diabetes it’s our responsibility to lead the fight against the growing crisis. And this fight is one that involves all of us – sharing knowledge and taking diabetes on together.