Recenzje sprzedawcy Destination 2

Hello, we are sorry to hear your comments about the booking made through ourselves. However please remove your libellous remark about this being a scam since it is not. You booked online and our website clearly shows that you paid for the hotel room but that there was an errata that stated 'Please note - most hotels in Las Vegas charge a mandatory resort fee to be paid directly to the hotel' This fee is common in most destinations especially USA and widely advertised on other platforms if researched since it cannot be pre paid to the tour operator. It is covered in our terms and conditions also and you ticked to accept these. We are sorry if you overlooked this. From the time of booking to the date you requested cancelation, this exceeded the free cancelation period. Our customer service replies in between were done within reasonable timeframe having regard to you emailing when the department was closed. Had there been more urgency as you will have also been aware of the free cancelation policy period, perhaps an initial call would have achieved better outcome. Our team otherwise handled the enquiry in accordance with the process we have and as shown on the auto reply we have in place on our email account.