Condor Ferries nie jest już aktywnym klientem Feefo
Wyświetlono wszystkie recenzje: 4,571
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Lesley Kemp
Zweryfikowano przez Feefo
Margate
1 year ago
Co Lesley Kemp sądzi o Condor Ferries:
A great experience, added to the holiday experience.
Staff and facilities very good.
Boarded my vehicle and caravan with exceptional care.
Lots of helpful and friendly staff on hand
Clean boat with good facilities.
Sailings on time.
Carol
Condor Ferries
1 year ago
Thank you so much for your kind words! We're absolutely delighted to hear that you had such a positive experience — from the smooth and careful boarding to our helpful, friendly crew and clean facilities. It's great to know everything ran on time too! We really appreciate you taking the time to share your feedback and can’t wait to welcome you (and your caravan!) back onboard again soon.
Kind regards
Carol
Customer Relations
0
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Timothy Hobbs
Zweryfikowano przez Feefo
Guernsey
1 year ago
Co Timothy Hobbs sądzi o Condor Ferries:
Don’t use the Maritime internet
The trip down to Poole was smooth & over before I new it staff were friendly and helpful
A warning to anyone on the boat especially with kid with phones or tablets
Be careful with the settings on...
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Carol
Condor Ferries
1 year ago
Thanks so much for your kind words – we’re really glad to hear that your trip down to Poole was smooth and that our team made a good impression. It’s always great to know the journey felt quick and easy!
We really appreciate you taking the time to share your experience and highlight the issue with maritime roaming charges. You're absolutely right – this can be an unexpected and frustrating surprise, especially when travelling with family and using devices to keep everyone entertained.
While the satellite service is indeed independent of Brittany Ferries and is mentioned in our onboard announcements, your network provider should provide prior notice of the available service.
We always recommend switching phones or tablets to flight mode once onboard, or manually turning off roaming, just to avoid any surprises.
Thanks again for your thoughtful feedback – and we do hope to welcome you onboard again soon.
Kind regards
Carol
Customer Relations
0
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Wiarygodny klient
Zweryfikowano przez Feefo
1 year ago
Great customer service, friendly staff, comfortable pet cabin.
Food and drinks over-priced
Carol
Condor Ferries
1 year ago
Thank you so much for your lovely feedback! We're really pleased to hear you enjoyed the great customer service, found our staff friendly, and that you and your pet were comfortable in your cabin — that's exactly what we aim for.
We appreciate your honesty about the food and drink prices too. We'll be sure to pass that on to the relevant team, as we're always looking at ways to improve the overall experience and offer good value for money.
We hope to welcome you (and your furry friend!) back on board again soon.
Kind regards
Carol
Customer Relations
0
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Wiarygodny klient
Zweryfikowano przez Feefo
1 year ago
Recent return trip to Poole
Smooth on time for each sailing
Helpful Staff from check in to disembarking
Captain spoke clearly and was friendly and informative
Clean ship
Great seating options
Do miss Costa coffee though
Carol
Condor Ferries
1 year ago
Thank you so much for your lovely comments! We’re thrilled to hear that everything ran smoothly and on time, and that our team – from check-in to disembarkation – made your journey a pleasant one. It’s also great to know you found the ship clean and enjoyed the seating options, and we’re especially happy to hear you appreciated the captain’s clear and friendly updates.
We do understand that Costa Coffee is missed by some of our regular travellers – it’s a sentiment we’ve heard before, and we’ll be sure to pass your feedback along.
We really appreciate you taking the time to share your experience and hope to welcome you back on board again very soon!
Warm regards
Carol
Customer Relations
0
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Wiarygodny klient
Zweryfikowano przez Feefo
1 year ago
No complaints
Excellent service. My husband is disabled and the staff looked after us very well. Made the crossing a pleasant journey.
Carol
Condor Ferries
1 year ago
Thank you so much for your kind words! We're thrilled to hear that you and your husband had a pleasant journey and felt well looked after. We'll be sure to pass your lovely feedback on to the team — it means a lot to them. We look forward to welcoming you both on board again soon!
Kind regards
Carol
Customer Relations
0
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Wiarygodny klient
Zweryfikowano przez Feefo
1 year ago
Could be better
Fast and functional. Onboard facilities not so good but adequate.
Toilets pretty basic, even had to queue for the urinal on board.
2 hours waiting to board was too long, again the facilities were...
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Carol
Condor Ferries
1 year ago
Thanks for your feedback! We're glad to hear you found the service fast and functional. We’re sorry the onboard and boarding facilities didn’t quite meet your expectations — we know how important comfort is, especially during long waits. Your comments have been noted and will help us continue to improve. We hope to welcome you again soon with a better experience all around.
Kind regards
Carol
Customer Relations
0
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Wiarygodny klient
Zweryfikowano przez Feefo
1 year ago
Smooth trip
Everything went smoothly, including the crossing!
Carol
Condor Ferries
1 year ago
Great to hear everything went smoothly — especially the crossing! Thanks for sharing your experience, and we hope to see you on board again soon!
Kind regards
Carol
Customer Relations
0
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Wiarygodny klient
Zweryfikowano przez Feefo
1 year ago
Condor St Malo / Guernsey
They sail on time
Good ship
Good seat
Check in smooth
No shelter for bikes while waiting to get in
Parking in ship for bikes poor
Carol
Condor Ferries
1 year ago
Thanks for your feedback! We're really glad to hear you had a smooth check-in and enjoyed the sailing, ship, and seating. We appreciate your comments about bike shelter and parking — it's helpful, and we’ll make sure it’s passed on to the team. Hope to welcome you aboard again soon!
Kind regards
Carol
Customer Relations
0
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Michael Frank Watt
Zweryfikowano przez Feefo
Guernsey
1 year ago
Co Michael Frank Watt sądzi o Condor Ferries:
Have already done this, very efficient
Carol
Condor Ferries
1 year ago
Thanks for the kind words! We appreciate you taking the time to share your experience.
Kind regards
Carol
Customer Relations
0
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Wiarygodny klient
Zweryfikowano przez Feefo
1 year ago
Great , but the duty free was under stocked.I couldn’t get the items I wanted!
Carol
Condor Ferries
1 year ago
Thanks for your feedback! We're glad you had a great trip overall, but we're sorry to hear the duty-free shop didn’t have what you were looking for. We’ll pass this on to the team — your input helps us improve. Hope to see you onboard again soon!
Kind regards
Carol
Customer Relations
Condor Ferries operates a year-round service connecting the UK through Poole, and Portsmouth, the Channel Islands through Guernsey and Jersey and the ports of St Malo in France.
W niezależny sposób zbieramy recenzje dla firm, które z nami współpracują. Nasza platforma zwraca się tylko do zweryfikowanych kupujących, więc możesz mieć pewność, że recenzje pochodzą od prawdziwych klientów.
Tylko klienci z dowodem zakupu mogą zostawić recenzję na Feefo. Dajemy taką gwarancję, ponieważ kontaktujemy się z kupującymi bezpośrednio po transakcji.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
Condor Ferries operates a year-round service connecting the UK through Poole, and Portsmouth, the Channel Islands through Guernsey and Jersey and the ports of St Malo in France.