We will of course be passing your comments onto the hotel including the additional information you gave during our conversation. We are disappointed this hotel did not meet your expectations, particularly when you have stayed with them before. As discussed we generally get positive feedback for Beachcombers Hotel.Since we have only recently started to collect feedback via Feefo, I have taken the opportunity to check the hotel reviews on Trip Advisor and see that out of 589 comments, they have an average of 4 out of 5 stars.
We hope this experience did not deter you from booking with Condorbreaks again. Our reservations staff have first hand knowledge of the Jersey hotels we feature and if you remind them of the background to this last stay, they will be able to make recommendations to find you accommodation where you may be better suited.
Thank you again for your time today.
Kind regards
Tracy