The service was very good as they informed me by phone immediately that some of my required items were not available but they could supply me with different length measurements that satisfy my need...
Ordered a catnic lintel, went out and rented acrows and strongboys the day it was due, it turned up and was the wrong cavity size and wrong length, so ring up and tell them I need the correct lintel...
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Condell Ltd Customer Services
Condell Ltd
6 years ago
Please accept our apologies for the inconvenience caused with your order. Please note our terms and conditions "Please do not arrange to have a tradesman on site until after your goods have arrived and you have checked them (we will not pay your tradesman's costs in the event that the goods have arrived late, been damaged in transit or are not suitable for any reason).Any delivery dates or periods quoted by the Company are estimates only, given in good faith and the Company shall not be liable for any loss or damages whether direct or consequential resulting from any failure to meet such delivery dates or periods. All goods shall be delivered to the Purchaser's premises in the United Kingdom and risk in the goods shall pass on such delivery." We were first made aware of the wrong lintel being delivered two days after delivery but once made aware we rectified this as soon as possible. We do apologise again for the delays and mistakes as we do appreciate your business.
Recenzje produktów
Condell Ltd Customer Services
Condell Ltd
6 years ago
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Data zakupu: 23/07/2019
0
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Wiarygodny klient
Zweryfikowano przez Feefo
6 years ago
Promised delivery on 4 successive days, no delivery and no contact. I had to chase them every step of the way. Turns out courier lost a 4.8 mtr 100kg lintel. However, contant from Condell should have...
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Condell Ltd Customer Services
Condell Ltd
6 years ago
First and foremost we would like to apologise for the inconvenience this may have caused you. A first attempted was made but the driver needed help to unload and there was not a suitable person to help. The courier we used has a large infrastructure and if labels are damaged this can unfortunately lead to goods being mislaid. Once again we do apologise for this and we hope you order with us again in the future.
Great product perfect for my needs and 100% one of the best online transactions of this year many thanks.
Data zakupu: 24/07/2019
0
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TC
Trusted Customer
6 years ago
Co Trusted Customer sądzi o Condell Ltd:
When phoning to explain my situation I was cut off 4 times.It became obvious no one seemed to want to deal with my problem,when I ordered the items I was told delivery would be 1 week contacted them...
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Condell Ltd Customer Services
Condell Ltd
6 years ago
We are sorry for the initial conflicting dates you were given for your delivery, these dates where given to us from our supplier, who were delivering to you directly. Please accept our sincere apologies for the two week delay in your refund. There was miscommunication within our company. We can now confirm you have now been fully refunded.We will look in to what occurred with regards to your calls where cut off and apologise for this.
Condell Ltd is a builder’s merchant and timber merchant based in Horsham and Hemel Hempstead and offering a nationwide service for any project from the smallest DIY job to commercial developments.
Nasze niezależne nagrody pozwalają wyróżnić najlepsze marki pod względem obsługi klienta. Zwycięzcy są wybierani na podstawie ocen otrzymanych od klientów.
W niezależny sposób zbieramy recenzje dla firm, które z nami współpracują. Nasza platforma zwraca się tylko do zweryfikowanych kupujących, więc możesz mieć pewność, że recenzje pochodzą od prawdziwych klientów.
Tylko klienci z dowodem zakupu mogą zostawić recenzję na Feefo. Dajemy taką gwarancję, ponieważ kontaktujemy się z kupującymi bezpośrednio po transakcji.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
Condell Ltd is a builder’s merchant and timber merchant based in Horsham and Hemel Hempstead and offering a nationwide service for any project from the smallest DIY job to commercial developments.