Hello and thank you for your feedback. We’re sorry you were not given a clear update on your delivery. We try our best to advertise the delivery times on our website, but should you have any concerns regarding lead times, our sales team is happy to answer any questions. Kind regards.
I purchased a lintel which I was told it would be delivered at a specific day I called in the morning and I was told it's out for the delivery I travelled to the site which is over an hour away I...
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Madalina
Condell Ltd
3 years ago
Hello and many thanks for taking the time to offer feedback. We are so sorry about your experience on this occasion. We'll be discussing with our currier partners how to better communicate the logistics delays in the future and investigate what caused this particular delay. Your message was forwarded to the relevant team and one of our colleagues will reach out today to discuss further. Kind regards.
They have sent me the wrong item been told they will ring me back , nobody has phoned me ?? Poor customer service
Madalina
Condell Ltd
3 years ago
Hello Gary and many thanks for leaving a feedback. We've forwarded your message to the relevant team and someone will be in touch today to discuss the issue. We apologise for the inconvenience caused. Kind regards.
Good online web site, easy to communicate by phone which I did to be sure, of item ordered. Kept updated with delivery dates, which was within the week. ( velux window). Polite, understanding and...
Average at best. Two of the padstones I ordered weren't actually available from the company, even though allowed to purchase from their website. The 2 padstones that did arrive have several corners...
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Madalina
Condell Ltd
3 years ago
Hello Adam. Many thanks for taking the time to offer feedback. We're so sorry about your experience on this occasion. Some of our products have fluctuating stock levels with huge regional variation, which is why two of the padstones were unavailable. The padstones that arrived were damaged in transit and we apologise for the inconvenience caused. Someone will be in touch today to discuss a solution you’d happy with. Kind regards.
Condell Ltd is a builder’s merchant and timber merchant based in Horsham and Hemel Hempstead and offering a nationwide service for any project from the smallest DIY job to commercial developments.
Nasze niezależne nagrody pozwalają wyróżnić najlepsze marki pod względem obsługi klienta. Zwycięzcy są wybierani na podstawie ocen otrzymanych od klientów.
W niezależny sposób zbieramy recenzje dla firm, które z nami współpracują. Nasza platforma zwraca się tylko do zweryfikowanych kupujących, więc możesz mieć pewność, że recenzje pochodzą od prawdziwych klientów.
Tylko klienci z dowodem zakupu mogą zostawić recenzję na Feefo. Dajemy taką gwarancję, ponieważ kontaktujemy się z kupującymi bezpośrednio po transakcji.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
Condell Ltd is a builder’s merchant and timber merchant based in Horsham and Hemel Hempstead and offering a nationwide service for any project from the smallest DIY job to commercial developments.