No contact a week after placing my order. Prompt attention once chased
emma.mellor@cplindustries.co.uk
Coals2U
10 years ago
Thank you for your feedback. We’re sorry to hear that you had a bad experience on this occasion. We’re currently working hard to improve our service, and I will pass on your feedback to our delivery team. We're glad to hear that when you contacted us we were able to resolve the matter for you. We hope that you’ll see fit to give us another chance in future.
Recenzje produktów
emma.mellor@cplindustries.co.uk
Coals2U
10 years ago
Thank you for your positive review of our product Supapak Kindling
emma.mellor@cplindustries.co.uk
Coals2U
10 years ago
Thank you for your positive review of our product Homefire (25kg)
I have used Coal2U before and had problems with overcharging. On this occasion I was told my delivery would come within 5-7 working days and that I would be called a day before to confirm delivery. ...
Przeczytaj więcej
emma.mellor@cplindustries.co.uk
Coals2U
10 years ago
Thank you for your feedback. We’re sorry to hear that you had a bad experience on this occasion. We’re currently working hard to improve our service, and I will pass on your feedback to our delivery team. Our delivery times tend to differ throughout the seasons and can increase slightly in winter. In regards to the overcharging on your previous order, I have looked into your account history and this was resolved with our Query Resolutions Team. The Call Day Before service is an added extra that we offer to all customers to confirm that the delivery will be with them the next day. This process is run first thing every morning so unfortunately when you contacted us in the afternoon this procedure was already underway and cannot be altered. We hope that you’ll see fit to give us another chance in future.
Recenzje produktów
emma.mellor@cplindustries.co.uk
Coals2U
10 years ago
Thank you for your positive review of our product Traditional House Coal Doubles
Homefire Group Ltd's network of depots combines the backing of a national company with the friendly, hands-on service that only a local depot can provide.
W niezależny sposób zbieramy recenzje dla firm, które z nami współpracują. Nasza platforma zwraca się tylko do zweryfikowanych kupujących, więc możesz mieć pewność, że recenzje pochodzą od prawdziwych klientów.
Tylko klienci z dowodem zakupu mogą zostawić recenzję na Feefo. Dajemy taką gwarancję, ponieważ kontaktujemy się z kupującymi bezpośrednio po transakcji.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
Homefire Group Ltd's network of depots combines the backing of a national company with the friendly, hands-on service that only a local depot can provide.
