I placed an order the 23rd of Nov and still not had my coal. The customer service staff are rude telling me at one point they had many issues to deal with. Yeah like I'm interested I only wanted my...
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Karen Mudford
Coals2U
10 years ago
Dear Mrs Connor,
Thank you for taking the time to speak with me earlier today about your recent issues with the delivery of your order. I have fully investigated this matter and have identified some areas which we will be looking to improve. I understand your disappointment, so I have written to you today with my personal contact details and should you wish to take advantage of the voucher I have sent, please get in touch me directly and I will be happy to track your order through our system to ensure it goes without a hitch.
Many thanks for taking the time to provide your valuable feedback.
Warm regards,
Brlliant service as usual. Delivery driver called to let me know he was on his way. He couldn't have been more helpful. The coal was beautifully stacked. I would recommend Coals2U. They are a great...
i ordered 6 bags of coal, went trought my back account on 22 nov, a week went by an di rang to see when deivery would be,they would phone me back,...3 days later they rang it would be deliver the...
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emma.mellor@cplindustries.co.uk
Coals2U
10 years ago
Thank you for your feedback. We’re sorry to hear that you had a bad experience on this occasion. Please accept our apologies that your order arrived over the stated lead time of 5-7 working days, due to the vehicle size being too big to complete the delivery. We have changed the size of the vehicle on your account for future deliveries so hopefully this won't happen again. We hope that you’ll see fit to give us another chance in future.
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emma.mellor@cplindustries.co.uk
Coals2U
10 years ago
Thanks for taking the time to leave your positive review. We're so pleased that you're happy with your Ecoal 50
I preface this review by saying that I have been a customer of Coals2U since 2008 and have always been satisfied with their service. However, I placed an order online on 22 November knowing I had...
Not impressed so far, ordered 22nd November, called and e-mailed several times to chase, finally given the reason that courier in my local area being changed so delivery not possible.
Still...
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emma.mellor@cplindustries.co.uk
Coals2U
10 years ago
Thank you for your feedback. We’re sorry to hear that you had a bad experience on this occasion. We’re currently working hard to improve our service, and I will pass on your feedback to our delivery team. Please accept our apologies for the issues regarding your recent order. We are currently in the midst of changing a supplier within your area and unfortunately a few teething problems have occurred along the way. But please be rest assured that these will be ironed out for the future. We hope that you’ll see fit to give us another chance.
The lady I the office was really helpful when I had to change the delivery date and, though this didn't get passed to Martin, he recalled the driver without complaint. When the delivery did happen as...
Homefire Group Ltd's network of depots combines the backing of a national company with the friendly, hands-on service that only a local depot can provide.
W niezależny sposób zbieramy recenzje dla firm, które z nami współpracują. Nasza platforma zwraca się tylko do zweryfikowanych kupujących, więc możesz mieć pewność, że recenzje pochodzą od prawdziwych klientów.
Tylko klienci z dowodem zakupu mogą zostawić recenzję na Feefo. Dajemy taką gwarancję, ponieważ kontaktujemy się z kupującymi bezpośrednio po transakcji.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
Homefire Group Ltd's network of depots combines the backing of a national company with the friendly, hands-on service that only a local depot can provide.
