We are very sorry to hear about the issues you experienced with your Clogau piece and apologise for any disappointment caused. We’re pleased to see that our Carmarthen store was able to resolve this for you with an exchange, and we truly appreciate your patience and understanding throughout the process.
If you experience any further issues or need any assistance in the future, please do not hesitate to get in touch with our customer care team, who will be more than happy to help.
The staff in the cwmbran store are all really nice , they are all very friendly and they cant do enough to help you , i am very happy with their service they are all lovely
Really lovely staff! Helped me get the matching earrings even though they had run out in that store. They found them in another and brought them in. They were amazing. Will definitely be going back...
Service from outlet shop wasn’t the best. They gave me incorrect information regarding exchange of necklace , offering a second repair which would have meant another 8 weeks without the necklace...
Przeczytaj więcej
Clogau Customer Services
Clogau
1 month ago
Good afternoon,
Firstly, thank you for taking the time to leave this review, we do appreciate all customer feedback and will take this on board in order to improve where possible. We will certainly ensure to pass on this feedback to all staff members involved, and liaise with the store manager to ensure that this is addressed within the team involved. We are very happy to hear that your complaint was resolved after speaking with our Customer Service team. Please be assured we do take feedback such as this very seriously and will ensure that this is passed on to improve in store experiences where needed. We do hope this does not deter you from shopping with us again. If you have any queries or wish to discuss this further at all, please do not hesitate to contact us on sales@clogau.co.uk or by calling our Customer Service team on 03456068877.
Thank you.
Clogau is a second generation family business based in Wales. For over 30 years, our growing range of jewellery has captured the hearts and imaginations of jewellery lovers from far and wide. Every piece we create contains rare Welsh gold from the Snowdonia mountains.
Nasze niezależne nagrody pozwalają wyróżnić najlepsze marki pod względem obsługi klienta. Zwycięzcy są wybierani na podstawie ocen otrzymanych od klientów.
W niezależny sposób zbieramy recenzje dla firm, które z nami współpracują. Nasza platforma zwraca się tylko do zweryfikowanych kupujących, więc możesz mieć pewność, że recenzje pochodzą od prawdziwych klientów.
Tylko klienci z dowodem zakupu mogą zostawić recenzję na Feefo. Dajemy taką gwarancję, ponieważ kontaktujemy się z kupującymi bezpośrednio po transakcji.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
Clogau is a second generation family business based in Wales. For over 30 years, our growing range of jewellery has captured the hearts and imaginations of jewellery lovers from far and wide. Every piece we create contains rare Welsh gold from the Snowdonia mountains.