Sent back a pair of slippers and have not received my refund even though I have tracked the parcel and it has been delivered. Tried to contact them but no response for over 24 hours.
Placed a 2nd order as previous order was beautifully presented and packaged. Disappointed that order arrived in plastic bag in another plastic bag! No presentation at all
Chelsea Peers
Chelsea Peers
5 years ago
We hope you’er well. Thank you so much for getting in touch here and for letting us know about this issue. Unfortunately we are an incredibly small company who have been hugely impacted with COVID-19. The pandemic has had huge affects on our business. We send all of our non sale orders out in out boxes however were unable to do this during the sales period as it would have been far too expensive for us. We hope this is understandable. Please let us know if there is anything else we can do for you. 💖
GL
Glenda Losh
5 years ago
I bought these as a present as I was so
Impressed with how you package items. If you have a database might be worth checking to see if a client has purchased previously as I won’t return as very disappointed!
Recenzje produktów
Chelsea Peers
Chelsea Peers
5 years ago
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GL
Glenda Losh
5 years ago
Contacted by customer service with a very poor excuse
I placed an order, waited 2 days for a dispatch message but I wasn't getting any. So I emailed them, informing them that I needed the pyjamas by the end of the week. They were very responsive and I...
Delivery was fast and the long set pyjamas I ordered were lovely but unfortunately damaged. I contacted their cs team and it was sorted within 24hours. The new set arrived today and I love them, so...
W niezależny sposób zbieramy recenzje dla firm, które z nami współpracują. Nasza platforma zwraca się tylko do zweryfikowanych kupujących, więc możesz mieć pewność, że recenzje pochodzą od prawdziwych klientów.
Tylko klienci z dowodem zakupu mogą zostawić recenzję na Feefo. Dajemy taką gwarancję, ponieważ kontaktujemy się z kupującymi bezpośrednio po transakcji.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
