Poor treatment of women’s health in assessing travel insurance. Cancelled and would never use again!
Social Media Team
Cedar Tree Insurance
1 year ago
Thank you for your review.
As discussed with our agent, we do not require clients to declare perimenopause or menopause on our policies, it is not considered a pre-existing medical condition.
Wiarygodny klient
1 year ago
You require declaration of all outpatient treatments and make no exemption in requesting that; I provided explanation of what it was for and my premium quote went up by £20!
Social Media Team
Cedar Tree Insurance
1 year ago
Thank you for your response.
We note that as discussed with our agent, the additional premium of £20.50 was relating to a breathing condition you have missed to declare when you purchased the policy, and not related to perimenopause or menopause.
Wiarygodny klient
1 year ago
Not true. The additional premium was applied automatically. I had to phone to complain before it was removed and then I was advised £20 additional applied as I have mild asthma that has been controlled for decades and never incurred additional charges with other insurers
Social Media Team
Cedar Tree Insurance
1 year ago
Thank you for your response.
When you originally purchased your policy you received a discount of £20.50 (paying £70 rather than £90.50) because declared that you had no pre-existing medical conditions. When you informed us that you'd misdeclared and had mild asthma this the discount for having no pre-existing medical was removed. Beyond that no additional charge was made as we include several hundred medical conditions in the base policy and then charge extra for more severe conditions.
Wiarygodny klient
1 year ago
This is getting slightly surreal now… I added that I’d had outpatient treatment due to perimenopausal symptoms as soon as I received paperwork confirmation of the quote as it was clear ALL such treatment needed to be declared with no exemptions stated, at that point additional charge was added. I phoned to ccmplain, was on hold for a while as the adviser had to speak to a superviser. And then had to call me back. Cedar agreed that that charge would be removed but that £20 would be added instead for mild asthma. At that point I decided to cancel and go with another company - who didn’t charge me for mild asthma that requires no treatment other than standard inhalers and that hasn’t given me this hideous customer service experience. Feel free to keep arguing as this is all further evidence that I made the right decision to never use cedar again and will advise friends and family similarly!
Social Media Team
Cedar Tree Insurance
1 year ago
If you re-read the e-mail we sent it states 'The information on what you are required to declare is an abbreviated version to help you understand when in most cases you should declare a medical condition.'. When you connected to our systems to review your medical conditoins it provided full guidance on what you need to declare.
In relation to the other company, if you told them about your asthma at the point of purchase this would have been factored into your quote at that time. The only reason you had an additional cost from us, as previously noted, was the loss of discount for not having any pre-existing medical conditions, as you'd not accurately filled in your quote form when you purchased.
The customer service agent was very patient, went through all the questions, ensuring that I was happy with the answers and the cover received.
Social Media Team
Cedar Tree Insurance
1 year ago
Thank you for reviewing our services, we’ll pass your feedback onto the agent to let them know you are happy with the service they provided!
I also wanted to thank you on behalf of CedarTree for taking the time out of your day to leave feedback. Feedback from customers such as you is what allows our team to improve and provide the best possible service to our customers.
As part of our mission to make sure we provide the best value and service to our customers we invest heavily in our loyalty club to provide extra benefits to our customers and I wanted to take this time to remind you what is available to you. Our club is about rewarding those who purchase from us, it’s totally free to you and doesn’t expire, so you are free to use the benefits regardless if you purchase again from us. The benefits include:
Discounts on over 400 U.K. brands (including big names such as Samsung, Curry’s, Cineworld, Odeon, Waitrose, Sainsbury’s, Tesco etc.).
Free to enter monthly prize draws, including prizes from a free coffee at Costa to a free holiday for a family.
Up to 20% off any insurance you take directly from us.
You can access the club athttps://www.cedartreeinsurance.com/club/
Good service today. Miriam helped me out and was friendly and helpful.
Social Media Team
Cedar Tree Insurance
1 year ago
Thank you for reviewing our services, we’ll pass your feedback onto the agent to let them know you are happy with the service they provided!
I also wanted to thank you on behalf of CedarTree for taking the time out of your day to leave feedback. Feedback from customers such as you is what allows our team to improve and provide the best possible service to our customers.
As part of our mission to make sure we provide the best value and service to our customers we invest heavily in our loyalty club to provide extra benefits to our customers and I wanted to take this time to remind you what is available to you. Our club is about rewarding those who purchase from us, it’s totally free to you and doesn’t expire, so you are free to use the benefits regardless if you purchase again from us. The benefits include:
Discounts on over 400 U.K. brands (including big names such as Samsung, Curry’s, Cineworld, Odeon, Waitrose, Sainsbury’s, Tesco etc.).
Free to enter monthly prize draws, including prizes from a free coffee at Costa to a free holiday for a family.
Up to 20% off any insurance you take directly from us.
You can access the club athttps://www.cedartreeinsurance.com/club/
Cedar Tree is a premium online insurance specialist. We aim to provide our customers with the highest-quality travel and car hire access insurance products. Our products have been created based on what people need most, and with over 10 million insured, we know we can tailor a policy to exactly what you and your loved ones need so you have peace of mind whilst travelling....
Nasze niezależne nagrody pozwalają wyróżnić najlepsze marki pod względem obsługi klienta. Zwycięzcy są wybierani na podstawie ocen otrzymanych od klientów.
W niezależny sposób zbieramy recenzje dla firm, które z nami współpracują. Nasza platforma zwraca się tylko do zweryfikowanych kupujących, więc możesz mieć pewność, że recenzje pochodzą od prawdziwych klientów.
Tylko klienci z dowodem zakupu mogą zostawić recenzję na Feefo. Dajemy taką gwarancję, ponieważ kontaktujemy się z kupującymi bezpośrednio po transakcji.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
Cedar Tree is a premium online insurance specialist. We aim to provide our customers with the highest-quality travel and car hire access insurance products. Our products have been created based on what people need most, and with over 10 million insured, we know we can tailor a policy to exactly what you and your loved ones need so you have peace of mind whilst travelling....