The price was lower than other suppliers appearing on the cashback that I used, including their parent or sister brand from whom my cartridge was actually sent. The parcel arrived a day later than I...
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Louise
CartridgeMonkey.com
1 year ago
Hello Saleem,
Thank you for taking the time out to discuss this further with me.
We're really sorry to hear about the trouble you experienced. We understand how frustrating delivery issues can be, especially when the parcel is left in a vulnerable spot. We work hard to ensure our deliveries are reliable, and we’ll certainly pass your comments on to FedEx to help prevent this kind of situation in the future.
Furthermore I'm sorry if there was any confusion around the delivery date. We're committed to resolving this as quickly as possible, and we appreciate your understanding regarding the complexities that couriers face.
Thank you for bringing this to our attention, and we hope we can provide you with a smoother experience next time round.
Please reach out to me directly if you need any further help.
Thank you
Lou
Dissapointed in the recent purchase of ink, although stating compatible with my printer was unable to use and will request a refund. I have use previously and have never had any problems.
Louise
CartridgeMonkey.com
1 year ago
Hello Elizabeth,
Thank you for taking the time to leave us feedback.
I'm truly sorry you had issues with the inks. I did try to contact you today, sadly there was no answer.
I can see you have contacted customer care and they have issued a replacement ink out to you. Please lease let me assure you that we pride ourselves on quality and satisfaction of our products. If its less than perfect under our three year warranty we can replace or refund no quibble.
Again, I am truly sorry for any inconvenience caused. Please do reach out to me direct on 0345 365 3605 I would be more than happy to help.
Thank you
Lou
Launched in 2003 CartridgeMonkey has become the best loved supplier of printer cartridges in the UK. We Provide great value, low cost cartridges and pride ourselves on fantastic customer care that you can rely on.
Nasze niezależne nagrody pozwalają wyróżnić najlepsze marki pod względem obsługi klienta. Zwycięzcy są wybierani na podstawie ocen otrzymanych od klientów.
W niezależny sposób zbieramy recenzje dla firm, które z nami współpracują. Nasza platforma zwraca się tylko do zweryfikowanych kupujących, więc możesz mieć pewność, że recenzje pochodzą od prawdziwych klientów.
Tylko klienci z dowodem zakupu mogą zostawić recenzję na Feefo. Dajemy taką gwarancję, ponieważ kontaktujemy się z kupującymi bezpośrednio po transakcji.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
Launched in 2003 CartridgeMonkey has become the best loved supplier of printer cartridges in the UK. We Provide great value, low cost cartridges and pride ourselves on fantastic customer care that you can rely on.