Sorry to her that you had problems viewing the tutorial you purchased and felt it fair to assess our service as 'rubbish'.
You emailed at 13:09 on the 13th of June to notify us of the problem. We replied at 13:22 on the 13th of June notifying you that we had refunded your payment as we were unable to resolve the technical issues you had been experiencing. Note the time that you have posted your comment here and the tinme of our reply. We try to resolve any customer enauiries as quickly as possible, so we regret that we have been unable to meet your service expectations.
Recenzje produktów
David Brice
CakeFlix
10 years ago
There are a number of issues that affect the tutorials playing. Many of them are beyond our control, but we have a checklist that we ask viewers to try, but unfortunately we can only advise on playing systems and need information on broadband speeds and operating system versions, but even then it can be broadband playing speeds, WiFi connections etc.
I'm sorry that we have been unable to help on this occasion and with a full refund provided as soon as we became aware we hope to abate your disappointment.
Very useful particulary like down to earth style practical approach
David Brice
CakeFlix
10 years ago
Thank you. We try to keep our tutorials as though they are in real time, showing all the mistakes along the way, which hopefully makes for a better learning experience.
I love the fact as soon as I purchased the course it was straight there on my phone. I would definitely recommend this company to others and I will be using them again.
David Brice
CakeFlix
10 years ago
Thank you so much :-)
Recenzje produktów
David Brice
CakeFlix
10 years ago
Mayen is a fantastic artist and to come up with this design was amazing. Thanks for taking the time to offer your feedback.
Data zakupu: 05/06/2016
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Valued CakeFlix Customer
Zweryfikowano przez Feefo
County Tyrone
10 years ago
Co Valued CakeFlix Customer sądzi o CakeFlix:
Easy to follow course structure.
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David Brice
CakeFlix
10 years ago
Well done. Looks great and thanks for sharing and for your lovely feedback :-)
This is the best resource on the internet, very user friendly and so many free tutorials to get you started. It doesn't matter what you want to learn or how good you are, there is something for...
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David Brice
CakeFlix
10 years ago
Thank you so much. Your lovely feedback genuinely means a lot :-)
Recenzje produktów
David Brice
CakeFlix
10 years ago
Robert is an amazing artist and this is one of 4 tutorials we have of his (two still to be released). Even close up they are just so life like - a true artist.
Easy to access, caters for all interests and levels, amazing support and such a professional service! Anyone wanting to learn the basics or develop their skills then this is where they need to be....
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David Brice
CakeFlix
10 years ago
Thank you so much for taking the time to offer your feedback :-)
Recenzje produktów
David Brice
CakeFlix
10 years ago
Valentina is an excellent tutor and such a lovely person too.
I love it! I buy the tutorials that I like for the future so I can have them forever. That is a plus for me, because I am new to cake decorating and I need to buy equipment and it is hard having a...
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David Brice
CakeFlix
10 years ago
Thank you so much for taking the time to offer such lovely feedback. Sounds like time is a rare commodity with everything you have on. Please let us know if you have any questions at all, we're here to help.
Only one criticism, I am in Greece but paid for the course via my English bank and I was charged in euros with additional charges added from my bank for conversion. I would prefer the option to payin...
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David Brice
CakeFlix
10 years ago
Thank you for your lovely feedback. Sorry that you have had unnecessary changes due to the currency exchange. At the top of the main menu, next to the sign in and out button, there's an option to select the currency you wish to pay in where we have Euros, sterling US$ and Aus$.
An online cake tutorial school that produces high quality video courses for a range of skills from beginner to professional. Users can join as Free, Premium or Pro Members and also have the option to buy courses individually.
W niezależny sposób zbieramy recenzje dla firm, które z nami współpracują. Nasza platforma zwraca się tylko do zweryfikowanych kupujących, więc możesz mieć pewność, że recenzje pochodzą od prawdziwych klientów.
Tylko klienci z dowodem zakupu mogą zostawić recenzję na Feefo. Dajemy taką gwarancję, ponieważ kontaktujemy się z kupującymi bezpośrednio po transakcji.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
An online cake tutorial school that produces high quality video courses for a range of skills from beginner to professional. Users can join as Free, Premium or Pro Members and also have the option to buy courses individually.
