I did not receive any notification that there was a problem (out of stock) with part of my order and only found this out when I enquired, after a few days when the delivery would be - this I should...
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Brookes UK Ltd.
Brookes UK Ltd.
16 years ago
Apologies Brian that you were not informed about the out of stock items because as a rule we automatically email to confirm if anything is out of stock.The remainder of your order will be dispatched today for you. I will look into this so that it doesnt happen again in the future.
Kay Prendergast
Head of Customer Services
Recenzje produktów
Data zakupu: 06/10/2010
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Zweryfikowano przez Feefo
16 years ago
Very good quality workwear and fast delivery service, good reasonable and afforable prices too.
good service, jumpers let you down, they dont fit very well,
Brookes UK Ltd.
Brookes UK Ltd.
16 years ago
Please can you elaborate on the size problem for me so that i may address your comments.
Kay Prendergast
Head of Customer Services
Wiarygodny klient
16 years ago
service was good, we bought jumpers to suit the sizes for our work force, the medium size was small the large was medium and the xl was large, the labels were correct but the jumpers did not feel the size,
Good but would be nice to have free delivery on smaller orders.
Brookes UK Ltd.
Brookes UK Ltd.
16 years ago
Thank you for your feedback on your goods and services.With regards to the delivery we are an internet based company so the postage and packing charges do apply. This is because we are able to bring our products to you at a heavily discounted price so will always be a lot cheaper that any retail outlet. if you dont like the trousers due to the zips you can always return these and we will refund you the garment. These trousers are one of our biggest sellers and i havent heard that the zips dig in from anyone before so your feedback is essential in case we do.
Kay Prendergast
Head of Customer Services
That's really too general a question. Roughly: nice catalogue. Good website. But bad taste in the mouth after making a return.
You see, I'm not sure where I stand. I bought some shoes from your...
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Brookes UK Ltd.
Brookes UK Ltd.
16 years ago
Thank you for your comments on the return mr Ballard
however it does state that the returns service level time is 10-14 working days and the service level was adhered to in this instant.We are an internet based company so postage has however to be paid like any mail order company. If your order however is above £50.00 then the carriage is free.Hope this clarifies for you.
Kay Prendergast
Head of Customer Services
Wiarygodny klient
16 years ago
Hello Kay. Thanks for responding to my grievance. I think its very good of you to encourage your customers to air their complaints like this. It is, as they say, admirably progressive.
You do seem to have missed the point of my complaint. I understand that the terms are 10-14 handling and pay for your own returns postage.
(Well, to be specific, I was led to believe it was ten days and the prepaid address stickers that came with the order created some confusion in my mind about whether your postage fee covered returns as well. But I digress...)
The point is that I know what your terms are. But I don't think the terms are good. The fact remains that I've spent over £10 just trying a pair of shoes on. I can ill afford to do that. Ergo, I'm not a happy customer. I still don't have the shoes I need, and I've less money to spend on them as well. When I can next afford it, I'll be going to a shop. Though I do appreciate that involves transport costs as well, I don't expect to get any unpleasant surprises.
I really do think that you should include the cost of returns in the standard p&p charge.
While I'm here, I hope you will hear my feedback about your commendable feedback service as well. I would give you a service rating of 'average', but your feedback form allows no selection between 'good' and 'poor'. I had thought your returns service poor. Your feedback service is excellent. But I'm sorry to say that is not enough for me now to rate you 'good' overall. I cannot overlook my loss of time and money simply because you've smoothed my hair and reassured me by listening. I can't just say your service is 'good'. Hence I would give you an 'average' rating overall.
W niezależny sposób zbieramy recenzje dla firm, które z nami współpracują. Nasza platforma zwraca się tylko do zweryfikowanych kupujących, więc możesz mieć pewność, że recenzje pochodzą od prawdziwych klientów.
Tylko klienci z dowodem zakupu mogą zostawić recenzję na Feefo. Dajemy taką gwarancję, ponieważ kontaktujemy się z kupującymi bezpośrednio po transakcji.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
