Extremely poor would not shop with them in future. Very bad returns experience no need for the run around stalling refund out for weeks lucky I paid by PayPal and the closed the case in my favour...
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Rachel McGuigan
Bradshaws Direct
2 years ago
Unfortunately this customer was not happy when we advised him it would take up to 14 days to process his refund after he returned a product he believed was faulty. We advised our refunds are usually much quicker than this, but due to the time it would take to confirm the fault with his product we advised it could take up to 14 days. We processed a full refund 8 days after receiving the product back. We closed the customers case on PayPal when we processed his refund. We always ensure we are processing returns and refunds as quickly as possible, but we do quote up to 14 days when asked for a timeframe to allow for busy periods but it is very rare it would ever take that long.
Recenzje produktów
Rachel McGuigan
Bradshaws Direct
2 years ago
Oase had not confirmed a fault with the product to this customer, they had asked him to carry out some standard troubleshooting checks which he refused to do and returned the unit to us. We have the facilities to test the majority of products in house, but not this one, so it would need to be returned to Oase to be tested. We advised that it would take up to 14 days for this to be done and the customers refund to be processed if the product was faulty. We processed a refund for the customer 8 days after receiving the product back, PayPal didn't authorise the refund or process this, we closed the case when we refunded the customer within the 14 days as promised. We always try and process returns and refunds as quickly as possible, but will always quote up to 14 days when asked for a timeframe to allow for busy periods but it very rarely takes that long.
Data zakupu: 24/04/2024
0
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TH
Trevor Haynes
Zweryfikowano przez Feefo
Reading
2 years ago
Co Trevor Haynes sądzi o Bradshaws Direct:
Prompt delivery, well packaged.
Recenzje produktów
Data zakupu: 23/04/2024
0
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Wiarygodny klient
Zweryfikowano przez Feefo
2 years ago
Very good. Ordering was easy and delivery on time
Recenzje produktów
Data zakupu: 18/04/2024
0
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PC
Paul Cunliffe
Zweryfikowano przez Feefo
Warrington
2 years ago
Co Paul Cunliffe sądzi o Bradshaws Direct:
Didn’t work
Rachel McGuigan
Bradshaws Direct
2 years ago
Thank you for your feedback. Please can you send an email to customer.services@bradshawsdirect.co.uk with details of how many litres of water you have in your pond and how you used the pouches? If used correctly the pouches should work, but we can go through some questions with you and make sure you have used them correctly and they are the right product for you and if not, we can find something else for you that will do the job. Many thanks.
Recenzje produktów
Rachel McGuigan
Bradshaws Direct
2 years ago
Thank you for your feedback. Please can you send an email to customer.services@bradshawsdirect.co.uk with details of how many litres of water you have in your pond and how you used the pouches? If used correctly the pouches should work, but we can go through some questions with you and make sure you have used them correctly and they are the right product for you and if not, we can find something else for you that will do the job. Many thanks.
Nasze niezależne nagrody pozwalają wyróżnić najlepsze marki pod względem obsługi klienta. Zwycięzcy są wybierani na podstawie ocen otrzymanych od klientów.
W niezależny sposób zbieramy recenzje dla firm, które z nami współpracują. Nasza platforma zwraca się tylko do zweryfikowanych kupujących, więc możesz mieć pewność, że recenzje pochodzą od prawdziwych klientów.
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Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
