Recenzje sprzedawcy Bradshaws Direct

Thank you for your feedback. I'm quite surprised to read your comments as the reason for the delay was explained when we spoke on the telephone a few weeks ago. The part you ordered wasn't showing as available on Oase's spares list. Rather than just say that the part was no longer available we investigated this with our Account Manager at Oase to see if they could get hold of the part for you, so they contacted their head office in Germany to see if it was available. It was available, but of course having something sent into the UK from the EU is now a lengthy process which i'm afraid to say, is completely beyond our control. We explained that we could get the part for you from Germany but that it would take a while and unfortunately once it reaches customs we have no way of tracking it from customs to our warehouse in York, and although you were very rude about the situation and we gave you the opportunity to cancel and receive a full refund you decided to wait. It was explained clearly at the time that unfortunately deliveries are taking a lot longer than usual and there is nothing we can do to speed them up, and you still agreed to wait for the part with that understanding. We appreciate how frustrating it is waiting for something to come into stock but we are always upfront and honest about delays and how long things are taking at the moment and can only ask for our customers understanding. At your request we have cancelled the order for the spare part you were waiting for and shipped the replacement foams which are due to arrive with you today (20th October). Once again I am really sorry for the inconvenience caused with the delays we are experiencing. Thank you.