Hi, Lovely to speak to you and thank you for being so understanding. I am so sorry your Star Jasmines arrived in such poor condition, and I completely understand how disappointing and frustrating for you. I have dropped you an email, so if you could please just reply to it with a photo of the plants you received. And I can either arrange for fresh plants to be sent to you or I can arrange a refund.
Please accept my apologies for all the inconvenience we have caused and if there is anything else I can help with just let me know.
Kind Regards,
Judi, Customer Care