Recenzje sprzedawcy Beaverswood

Dear Karen, We are sorry to receive your negative feedback. Regarding your order, we would like to sincerely apologise for any inconvenience this delay in delivery may have caused you. The goods were dispatched from our warehouse on 29th November 2019 via DPD, and were marked as delivered and signed for on 2nd December 2019. When you made contact with us about your order not being received we immediately contacted DPD to investigate this for you. Unfortunately DPD have refused to take responsibility for delivering your goods to the incorrect address, despite our numerous attempts requesting that they amend their error. The communication between ourselves and DPD is still ongoing, and we have raised a case/claim with them. To rectify your experience, and as a gesture of goodwill, we have dispatched a replacement order to you which has now been confirmed as delivered.Providing a great customer experience is very important to us, and we are sorry that your initial experience did not meet that standard. We hope that you will be willing to revise your review based on your further experiences. Kind Regards,Beaverswood.