I book on line which is very easy. When I had to ring the office the staff were very good.
The only comment I would make is that I do find the single supplements high and this has prevented me from...
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Russ
Barnes Coaches
11 months ago
Thank you so much for your thoughtful review and for sharing your experience with us. We're delighted to hear that you found the online booking process easy and that our team was helpful when you called.
Regarding your comment on single supplements — we completely understand your concern. Please note that all supplements, including single occupancy charges, are set directly by the hotels we work with. We always strive to negotiate the best possible rates for our guests, and we’ll continue to advocate for more affordable options wherever we can.
Thank you again for your feedback — it helps us improve and better serve our valued travellers.
On line not easy, I was told to change password even though I know I had the right one. Frustrating. At the end of the process I waited for a confirmation which didn't come, then I realised the...
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Russ
Barnes Coaches
11 months ago
Thank you for taking the time to share your feedback. We're sorry to hear that your online booking experience was frustrating and that the process didn’t go as smoothly as it should have.
Your comments have been shared with the relevant teams so we can look into what went wrong and improve both our online system and customer support.
Recenzje produktów
Russ
Barnes Coaches
11 months ago
Thank you for sharing your feedback — we’re sorry to hear that the return time affected your experience.
To help guests plan accordingly, all return times are advertised both on our website and in our printed brochures. We always aim to provide as much detail as possible so travellers can make informed choices. That said, we appreciate your comments and will continue to review our scheduling to ensure it meets the needs of our guests.
Thank you again for taking the time to let us know.
Thank you for your feedback — we’re sorry to hear you were disappointed.
We do offer day trips from Newbury, but availability can vary depending on coach scheduling, driver availability and other operational factors. Within the current booking period there are 41 trips departing from Newbury, which you can view here > www.barnescoaches.co.uk/daytrips?dpf=14.
We’re always working to balance demand across our departure points, and we appreciate your comments as they help guide future planning.
We hope you’ll consider giving us another try — there may be something new that suits your interests.
Data zakupu: 27/10/2025
0
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Wiarygodny klient
Zweryfikowano przez Feefo
11 months ago
Easy
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Data zakupu: 25/10/2025
1
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MS
Mr Spring
Zweryfikowano przez Feefo
11 months ago
Co Mr Spring sądzi o Barnes Coaches:
easy
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Data zakupu: 25/10/2025
0
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MT
Mrs SUSAN Tucker
Zweryfikowano przez Feefo
GBR
11 months ago
Co Mrs SUSAN Tucker sądzi o Barnes Coaches:
Easy and quick
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Russ
Barnes Coaches
11 months ago
Thank you so much for your lovely review!
We'll be sure to send you a brochure as soon as our new ones are available so you can start planning your next getaway.
Looking forward to welcoming you aboard again soon!
Data zakupu: 27/10/2025
0
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MM
Mrs M Marrott
Zweryfikowano przez Feefo
11 months ago
Co Mrs M Marrott sądzi o Barnes Coaches:
it was excellent
Recenzje produktów
Russ
Barnes Coaches
11 months ago
Thank you for your thoughtful feedback — we’re really sorry to hear that the long pickup time affected your enjoyment of the trip to Tewkesbury.
We do understand how valuable your time at the destination is, and we’re constantly reviewing our schedules to make improvements. That said, we also need to offer a certain number of pickup points to ensure we can serve passengers across the whole of Swindon fairly. It’s a balancing act between accessibility and efficiency, and your comments help us find that sweet spot.
We truly hope you’ll travel with us again — and we’ll keep working to make the experience even better.
With over 100 years experience, Barnes Coaches are the largest and most modern coach operator in the area. We have a full range of vehicles from 8 to 100 seats and can cater for any requirement. We specialise in a wide variety of areas offering Coach Hire, Holidays, Day Trips, Theatres and Concerts
Nasze niezależne nagrody pozwalają wyróżnić najlepsze marki pod względem obsługi klienta. Zwycięzcy są wybierani na podstawie ocen otrzymanych od klientów.
W niezależny sposób zbieramy recenzje dla firm, które z nami współpracują. Nasza platforma zwraca się tylko do zweryfikowanych kupujących, więc możesz mieć pewność, że recenzje pochodzą od prawdziwych klientów.
Tylko klienci z dowodem zakupu mogą zostawić recenzję na Feefo. Dajemy taką gwarancję, ponieważ kontaktujemy się z kupującymi bezpośrednio po transakcji.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
With over 100 years experience, Barnes Coaches are the largest and most modern coach operator in the area. We have a full range of vehicles from 8 to 100 seats and can cater for any requirement. We specialise in a wide variety of areas offering Coach Hire, Holidays, Day Trips, Theatres and Concerts