It is impossible to review if I have been waiting for 3 weeks for order
I think that you should inform the customer about the status of the order.
Nick
Bababing!
5 years ago
Hi,
I am sorry to read your service feedback below. Here at BabaBing we pride ourselves on the very best customer service! After reviewing your order and speaking with our sales team, I have been advised that they tried to contact you using the details on your order confirmation advising this item went out of stock, and therefore requested further information from yourself with regards to advising keeping the order on 'back order' or providing a full refund. However, after sending various emails and phone calls, a response was not made?
I sincerely apologize this product went out of stock at the time of your order due to this product being extremely popular.
Wiarygodny klient
5 years ago
I never received any emails. I only received 2 emails to give feedback. and I want a record of call attempts. they never called me. that is a lie on your part. if the product is sold out you should say on the website. it continues the sale. I want the money. I want to solve this. my data is correct. you are liars
Nick
Bababing!
5 years ago
Hi,
All I can do is apologize for the lack of communication with regards to your order and I will speak with our customer support team in order to gain further information, however I hope you understand due to the issues of COVID in recent times, our customer support team have been affected due to various members of the team self isolating.
I will also ensure a full refund be made to you.
Recenzje produktów
Nick
Bababing!
5 years ago
Hi,
As you have not received the order due to reasons stated in the service review, I feel a product review would not be justified at this stage.
Since I live outside the UK I purchased from Bababing online and been provided with excellent customer service. Bababing team are very willing to assist and provide excellent after sales service.
Recenzje produktów
Data zakupu: 30/12/2020
0
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AG
Alice Gibbons
5 years ago
Co Alice Gibbons sądzi o Bababing!:
Gave it 1 star as I simply haven;'t received my order yet.
Nick
Bababing!
5 years ago
Hi,
I am so sorry to read your recent review below. With regards to your order, please can you advise that you were made aware of the banner on the product page at the time stating this order would be dispatched at the end of May?
Unfortunately, due to issues beyond our control with regards to the late deliveries of containers from our suppliers, shipping dates have been affected which i can only apologise for. We have made extensive efforts to contact our customers who have ordered this particular product in order to keep them up to date with shipping timescales.
Recenzje produktów
Nick
Bababing!
5 years ago
As the order has been not been received due to reasons stated in the service review, a product review would not be applicable at this stage.
Still have not received my order and received no response from the company when I have contacted customer service
Nick
Bababing!
5 years ago
Hi,
I am so sorry to read your recent review with regards to your order. I have spoken to our sales team who advised me that the product you kindly ordered does have a 'dispatch date' banner on the product in question informing you of a dispatch date of 28th May 2021.
Please can you advise whether you noticed this banner prior to ordering your product?
Finally, I sincerely apologize that you were not updated earlier, however due to current COVID constraints, the majority of our sales service team are still on furlough and hence response times are being effected which I can only apologize for. We are hopeful response times will be improved as more of our service team return.
Recenzje produktów
Nick
Bababing!
5 years ago
Hi,
As the product has not been received, a product review would be difficult to review.
It was easy to order from their website, they had a deal for my two items and deliver was as expected and really quick. I have no complaints, all went to plan! I have not tested my items yet, but...
W niezależny sposób zbieramy recenzje dla firm, które z nami współpracują. Nasza platforma zwraca się tylko do zweryfikowanych kupujących, więc możesz mieć pewność, że recenzje pochodzą od prawdziwych klientów.
Tylko klienci z dowodem zakupu mogą zostawić recenzję na Feefo. Dajemy taką gwarancję, ponieważ kontaktujemy się z kupującymi bezpośrednio po transakcji.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
