W jaki sposób zbierane są recenzje na Feefo?

W niezależny sposób zbieramy recenzje dla firm, które z nami współpracują. Nasza platforma zwraca się tylko do zweryfikowanych kupujących, więc możesz mieć pewność, że recenzje pochodzą od prawdziwych klientów.

Kto może zostawić recenzję na Feefo?

Tylko klienci z dowodem zakupu mogą zostawić recenzję na Feefo. Dajemy taką gwarancję, ponieważ kontaktujemy się z kupującymi bezpośrednio po transakcji.

Jak weryfikujemy recenzje?

Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.

Jak radzimy sobie z fałszywymi recenzjami?

Feefo uniemożliwia zostawianie fałszywych recenzji, ponieważ do wystawienia opinii zachęcamy tylko zweryfikowanych kupujących.

Opinie o Away Holidays

Wyświetlono wszystkie recenzje: 946

Mr Masood Akhtar

Zweryfikowano przez Feefo

3 years ago

Co Mr Masood Akhtar sądzi o Away Holidays:

Worst holiday experience

Really disappointed with away holidays and their poor customer service and lack of knowledge. We had the worst holiday booking experience as our holiday had to be cancelled whilst at the airport. The...

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Customer Support Team

Away Holidays

3 years ago

Dear Mr Akhtar, We are sorry to hear that your experience with us hasn't been the best. Please be informed that guidelines pertaining to the covid-19 travel restrictions were shared with you at the time of booking the holiday wherein, it was clearly stated that exemptions for RT-PCR test are only for fully vaccinated travelers and travelers under 12 years of age for arrivals in Dubai. Our records shows that one the passengers aged 14 years did not have a negative RT-PCR test and he completed only one dose of the covid-19 vaccination. Therefore, she was denied boarding at the airport. Upon being apprised of the situation, our travel consultants coordinated with both the airline and the hotel and your holiday package was rearranged. If you concerns remain unaddressed, please do not hesitate to write to us at customercare@awayholidays.co.uk. Regards, Away Holidays

Mr Paul Hodgkiss

Zweryfikowano przez Feefo

3 years ago

Co Mr Paul Hodgkiss sądzi o Away Holidays:

Brilliant

The agent that dealt with me was verily efficient and listened to what I wanted and gave me good advice

Customer Support Team

Away Holidays

3 years ago

Dear Mr Hodgkiss, We are delighted to receive your kind review. Such feedbacks motivates our staff and helps us in improving our services further. Thank you for choosing us. Regards, Away Holidays

Ms Sophie Oconnor

Zweryfikowano przez Feefo

Watford

3 years ago

Co Ms Sophie Oconnor sądzi o Away Holidays:

Great service as always from Rob

Customer Support Team

Away Holidays

3 years ago

Dear Ms Oconnor, Your valuable feedback is much appreciated. We look forward to serving you again in the near future. Thank you for choosing us. Regards, Away Holidays

Wiarygodny klient

Zweryfikowano przez Feefo

3 years ago

Considerate

They kept me jnformed, and also kept my deposit for two years allowing us to use it on our recent holiday.

Customer Support Team

Away Holidays

3 years ago

Dear Valued Customer, We really appreciate you for taking out the time and sharing your kind review. Do render us other opportunities to assist you again in your future travels. Regards, Away Holidays

Wiarygodny klient

Zweryfikowano przez Feefo

3 years ago

Helpful customer service and efficient booking. We've been with Away Holidays several times and would recommend them.

Customer Support Team

Away Holidays

3 years ago

Dear Esteemed Customer, Your valuable feedback is much appreciated. We look forward to serving you again in the near future. Thank you for choosing us. Regards, Away Holidays

Wiarygodny klient

Zweryfikowano przez Feefo

4 years ago

Great service

Ian at Away is my go-to person for holiday booking. Super helpful, polite, efficient and patient!! Away are always cheaper than anyone else I have ever looked at too - especially for Dubai

Customer Support Team

Away Holidays

4 years ago

Dear Valued Customer, Thank you for trusting us with your travel arrangements. We will strive to offer the best deals and deliver the highest quality of services at all times. We look forward to assisting you again in your future travels. Regards, Away Holidays

Wiarygodny klient

Zweryfikowano przez Feefo

4 years ago

Excellent Service

1st class service from Brooklyn. Kept informed during booking and after service prior to holidaying. Recommended.

Customer Support Team

Away Holidays

4 years ago

Dear Esteemed Customer, It is indeed a delight to receive your valuable feedback. We are pleased to hear that you were duly assisted by our travel consultant, Brooklyn. We look forward to serving you again in the near future. Regards, Away Holidays

Wiarygodny klient

Zweryfikowano przez Feefo

4 years ago

Rubbish. Agent made a mistake with flight times initially which I had to correct and the booking should have been under my name which was clarified as I did the entire booking, not my wife's! Due to...

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Customer Support Team

Away Holidays

4 years ago

Dear Valued Customer, We regret to note the cause of your disappointments and apologise for any inconveniences caused. Our booking system automatically generates the booking and tickets in alphabetical order of the last names of the passengers. Therefore the lead passenger and communications sent automatically may be addressed to the passenger whose last name comes first as per the alphabetical order. We hope that will render us other opportunities to assist you again in your future travels. Regards, Away Holidays

Wiarygodny klient

Zweryfikowano przez Feefo

4 years ago

Initially good but did not follow through and dubious payment methods

I had to pay an extra £70 as the airline changed the flights and the member of staff said this was for a better flight. On checking with the airline they stated it was an operational change so no...

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Customer Support Team

Away Holidays

4 years ago

Dear Valued Customer, We are sorry to hear that your experience with us hasn't been the best. Please be informed that the amount of £170.90 was charged for rearranging the transfers to and from the hotel as per the new flight schedule. The charge was not for rearranging your flights. The invoice for the payment also states the same. For any further clarifications pertaining to this, we would request you to kindly write to us at customercare@awayholidays.co.uk. Regards, Away Holidays

Terry

Zweryfikowano przez Feefo

Wales

4 years ago

Co Terry sądzi o Away Holidays:

Away holidays booking

Nina was very good at organising our trip for 2023. Very responsive to reply and always happy to help with any questions 10/10 from me thankyou nina

Customer Support Team

Away Holidays

4 years ago

Dear Mr Jones, We are delighted to hear that you had such an amazing booking experience with Nina. She would be humbled and thrilled to hear about your kind review. Do render us other opportunities to assist you again in your future travels. Regards, Away Holidays

Nie masz jeszcze zaproszenia do recenzowania?

Feefo Trusted Service Awards

Nasze niezależne nagrody pozwalają wyróżnić najlepsze marki pod względem obsługi klienta. Zwycięzcy są wybierani na podstawie ocen otrzymanych od klientów.

Czym są nagrody Trusted Service Awards dla najlepszego usługodawcy

Dlaczego warto ufać recenzjom na Feefo?

Dowiedz się więcej o Feefo

Recenzje sprzedawcy Away Holidays

W jaki sposób zbierane są recenzje na Feefo?

Kto może zostawić recenzję na Feefo?

Jak weryfikujemy recenzje?

Jak radzimy sobie z fałszywymi recenzjami?