Great product and service from Ashridge, let down by the courier, who lost one of the two packages I ordered, which turned out to be irreplacable because the seasonal plants were now out of stock. I...
Definitely 5 star service. Payment only taken when the order was ready to dispatch. Received promptly and was safely packaged so the trees didn't get damaged.
Good infomation about despatch date. The raspberry canes arrived in good condition, well packed, when scheduled.
Data zakupu: 15/03/2023
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Zweryfikowano przez Feefo
3 years ago
The blackcurrant plants supplied were substandard and their response to my complaint (outside the guarantee period) ungenerous and unhelpful given that I dont have a smart phone to send pictures. ...
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Ashridge Nurseries
Ashridge
3 years ago
Thank you for your feedback. We are sorry that both your black currant plants failed to establish. We are unable to find any correspondence from you regarding your plants during our year long guarantee period. We are sure you will appreciate that there has to be a time limit on our guarantee.
We do go to considerable lengths, on our website and in our communications with you, to encourage immediate complaint if there is a concern regarding your plants when they are received or during their first growing season so we can resolve any issues promptly.
Unfortunately as you notified us after your guarantee period had passed we were unable to offer free replacements.
Whilst we understand that this is disappointing we have offered to set up an order for replacement plants at our wholesale prices. Please contact us at support@ashridgetrees.co.uk quoting Feefo in the subject line and we will be pleased to help.
Recenzje produktów
Ashridge Nurseries
Ashridge
3 years ago
Thank you for your feedback. We are sorry that both your black currant plants failed to establish. We are unable to find any correspondence from you regarding your plants during our year long guarantee period. We are sure you will appreciate that there has to be a time limit on our guarantee.
We do go to considerable lengths, on our website and in our communications with you, to encourage immediate complaint if there is a concern regarding your plants when they are received or during their first growing season so we can resolve any issues promptly.
Unfortunately as you notified us after your guarantee period had passed we were unable to offer free replacements.
Whilst we understand that this is disappointing we have offered to set up an order for replacement plants at our wholesale prices. Please contact us at support@ashridgetrees.co.uk quoting Feefo in the subject line and we will be pleased to help.
Ashridge Nurseries
Ashridge
3 years ago
Thank you for your feedback. We are sorry that both your black currant plants failed to establish. We are unable to find any correspondence from you regarding your plants during our year long guarantee period. We are sure you will appreciate that there has to be a time limit on our guarantee.
We do go to considerable lengths, on our website and in our communications with you, to encourage immediate complaint if there is a concern regarding your plants when they are received or during their first growing season so we can resolve any issues promptly.
Unfortunately as you notified us after your guarantee period had passed we were unable to offer free replacements.
Whilst we understand that this is disappointing we have offered to set up an order for replacement plants at our wholesale prices. Please contact us at support@ashridgetrees.co.uk quoting Feefo in the subject line and we will be pleased to help.
A high quality, mail order, garden plant nursery; you can buy trees, hedging, roses, climbers, and many flower border staples, all safely online. We deliver across mainland England, Scotland & Wales, and the Isle of Wight to gardeners at home, and to farmers & forestry projects.
Nasze niezależne nagrody pozwalają wyróżnić najlepsze marki pod względem obsługi klienta. Zwycięzcy są wybierani na podstawie ocen otrzymanych od klientów.
W niezależny sposób zbieramy recenzje dla firm, które z nami współpracują. Nasza platforma zwraca się tylko do zweryfikowanych kupujących, więc możesz mieć pewność, że recenzje pochodzą od prawdziwych klientów.
Tylko klienci z dowodem zakupu mogą zostawić recenzję na Feefo. Dajemy taką gwarancję, ponieważ kontaktujemy się z kupującymi bezpośrednio po transakcji.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
A high quality, mail order, garden plant nursery; you can buy trees, hedging, roses, climbers, and many flower border staples, all safely online. We deliver across mainland England, Scotland & Wales, and the Isle of Wight to gardeners at home, and to farmers & forestry projects.