Thank you for your feedback, and we're very pleased to hear you had a great pre-purchase experience with Ruth, she’ll be glad to know she made such a positive impression.
We're sorry to hear about the issue with your battery and the frustration caused by the delay in getting it resolved. While battery faults are rare, we completely understand how inconvenient this has been. We have passed this on to our customer care team who will investigate further and be in touch.
Best regards,
The Appeal Home Shading Team