I ordered a thick banded ring for my wife who is a size M. This was for her 40th birthday and I ordered 2 weeks in advance of this. the week before her birthday I hadn't heard anything so sent them...
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ALISON
ALISON MOORE DESIGNS
9 years ago
Many thanks for taking the time to leave your comments.
Yes indeed it does appear that you have received an unusually pretty poor service from us. We pride ourselves on our customer service and to hear this catalogue of errors is pretty disheartening.
The weeks before and around Valentine's Day were busier than normal for us, and whilst this does not excuse the inconsistent service that you received, I hope that you can understand part of the reason behind it.
I hope that you don't judge the company by this one incident. Please do feel free to contact me if there is anything I can do to remedy your experience (I have also responded to you via the postal service).
Excellent service. My ring arrived quickly via a signed-for service. The packaging was such a treat - opening layers of wrapping paper and tissue paper to reveal a ring box made it an incredibly...
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ALISON
ALISON MOORE DESIGNS
9 years ago
Oh I am delighted to hear that you liked unwrapping your purchase!
Recenzje produktów
ALISON
ALISON MOORE DESIGNS
9 years ago
I hope that you enjoy wearing your ring for a long time! Thanks for taking the time to leave a comment x
Good customer service , they were very helpful. Received my lovely rings in great packaging all wrapped up beautifully. Which made me feel very special opening it all up .
ALISON
ALISON MOORE DESIGNS
9 years ago
Thank you for taking the time to leave feedback. I am delighted to hear that the service and item met your expectations and we love wrapping up the jewellery to send out. It's good to hear that it's appreciated!
Second purchase from Alison and very impressed yet again. Items are always delivered quickly, and customer service is excellent
ALISON
ALISON MOORE DESIGNS
9 years ago
Thank you for taking the time to leave feedback. I am delighted to hear that the service and item met your expectations. Thanks for coming back to shop with us :)
Alison Moore’s distinctive precious metal and gemstone jewellery is all designed and made by hand in her studio, located on the beautiful Scottish islands of Orkney. Alison’s work reflects her own personal style and she endeavours to create unique pieces that are understated, timeless yet utterly contemporary.
Nasze niezależne nagrody pozwalają wyróżnić najlepsze marki pod względem obsługi klienta. Zwycięzcy są wybierani na podstawie ocen otrzymanych od klientów.
W niezależny sposób zbieramy recenzje dla firm, które z nami współpracują. Nasza platforma zwraca się tylko do zweryfikowanych kupujących, więc możesz mieć pewność, że recenzje pochodzą od prawdziwych klientów.
Tylko klienci z dowodem zakupu mogą zostawić recenzję na Feefo. Dajemy taką gwarancję, ponieważ kontaktujemy się z kupującymi bezpośrednio po transakcji.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
Alison Moore’s distinctive precious metal and gemstone jewellery is all designed and made by hand in her studio, located on the beautiful Scottish islands of Orkney. Alison’s work reflects her own personal style and she endeavours to create unique pieces that are understated, timeless yet utterly contemporary.