Recenzje sprzedawcy AlertElectrical.com

Good morning Mark, Apologies for the error in the item you were sent and for the fact you've not had any contact from us. All emails that are sent through the website or to our main email address, support@support.alertelectrical.com, are logged and I can't see any ever being received from your email address. I do know we've had some problems with our emails though, as a few other customers have had no response to their emails the first time they send them, and as explained to them too, it's been because we haven't been receiving them. However, we're available by phone on 0115 824 0259 Monday to Friday, 9am - 4pm in case you need a quicker resolution or you don't hear back within a day of sending your email. As for the item you've received, I'd be more than happy sending you the correct item, as chances are it's simply a warehouse error. Feel free to contact me either by phone or my direct email address, which is sam@alertelectrical.com. If you can let me know what exactly it is you've received and a day that you'd be able to take delivery of the correct item, I can send DPD to your address where they'll deliver the correct item and take that wrong off of you to be returned back to us. Kind regards, Sam Hayman