Again, this would have been 5 stars, but Adapt need a fair policy/procedure in place that ensures all participants, regardless, are given the same opportunities. I'm not a fan of unfairness.
Paul
Adapt (UK) Training Services
1 year ago
Thanks for your valued feedback. We appreciate you have considered giving us a 5 star review but understand you feel unfairly treated by the assessment process. We do in fact have an assessment appeals procedure and a customer complaint process, both of which you have not engaged with.
The instructor has confirmed that you agreed you were ready for your assessment, The assessment was then declared as an assessment by the instructor before you started it. At the end, you were informed why you failed the assessment (hitting a cone - of which was also highlighted before your assessment).
In turn, we had offered you a free re-assessment at a time convenient to us but you were unable to make that date.
We take pride in our consistent standards of training and customer service and we will continue to work with you so that you are competent in the workplace - please feel free to contact us if you require any further assistance.
Recenzje produktów
Paul
Adapt (UK) Training Services
1 year ago
Thanks for your valued feedback. We appreciate you have considered giving us a 5 star review but understand you feel unfairly treated by the assessment process. We do in fact have an assessment appeals procedure and a customer complaint process, both of which you have not engaged with.
The instructor has confirmed that you agreed you were ready for your assessment, The assessment was then declared as an assessment by the instructor before you started it. At the end, you were informed why you failed the assessment (hitting a cone - of which was also highlighted before your assessment).
In turn, we had offered you a free re-assessment at a time convenient to us but you were unable to make that date.
We take pride in our consistent standards of training and customer service and we will continue to work with you so that you are competent in the workplace - please feel free to contact us if you require any further assistance.
An independent training provider based in Liverpool, Merseyside operating throughout the UK & Europe, Adapt (UK) Training Services Ltd has grown from strength to strength and has built a reputation that people can rely on.
Success has been achieved with the help of our internal advisors, accrediting associates, Union Health & Safety specialists and has grown through the requirements of our ever growing client base.
Nasze niezależne nagrody pozwalają wyróżnić najlepsze marki pod względem obsługi klienta. Zwycięzcy są wybierani na podstawie ocen otrzymanych od klientów.
W niezależny sposób zbieramy recenzje dla firm, które z nami współpracują. Nasza platforma zwraca się tylko do zweryfikowanych kupujących, więc możesz mieć pewność, że recenzje pochodzą od prawdziwych klientów.
Tylko klienci z dowodem zakupu mogą zostawić recenzję na Feefo. Dajemy taką gwarancję, ponieważ kontaktujemy się z kupującymi bezpośrednio po transakcji.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
An independent training provider based in Liverpool, Merseyside operating throughout the UK & Europe, Adapt (UK) Training Services Ltd has grown from strength to strength and has built a reputation that people can rely on.
Success has been achieved with the help of our internal advisors, accrediting associates, Union Health & Safety specialists and has grown through the requirements of our ever growing client base.