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Recenzje sprzedawcy Active360

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Active360 nie jest już aktywnym klientem Feefo
Wyświetlono wszystkie recenzje: 839
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Trusted Customer
Maidenhead
8 years ago
Data zakupu: 11/06/2016
Co Trusted Customer sądzi o Active360:
looking forward to more sessions on the water
It was great beginner session with instructors
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Trusted Customer
London
8 years ago
Data zakupu: 25/06/2016
Co Trusted Customer sądzi o Active360:
Not the speediest booking, but a great day SUP-ing
Booking: I had to leave a couple of messages and chase up an email, but once I got a response, the team were very helpful.
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Jess Hewlett
Active360
8 years ago
Dear Lisa,
Thank you for your feedback.
We can confirm that our contact form via our website was not working properly, this has now been rectified.
Kind regards
Jess
Active 360
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Wiarygodny klient
8 years ago
Data zakupu: 10/06/2016
Excellent
Excellent and friendly service
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Trusted Customer
London
8 years ago
Data zakupu: 22/06/2016
Co Trusted Customer sądzi o Active360:
Excellent. Excellent. Excellent.
Such a friendly and fun bunch of people who are passionate about introducing people to SUP. They really make getting on the water very easy!
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Trusted Customer
Putney Bridge
8 years ago
Data zakupu: 08/05/2016
Co Trusted Customer sądzi o Active360:
Highly recommended!
My fiancee and I had a really great time paddle-boarding with our instructor Dan. He made sure we had all the basics down before we set off down the Thames, and it was a very chilled out, relaxing...

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Trusted Customer
8 years ago
Data zakupu: 04/06/2016
Co Trusted Customer sądzi o Active360:
Fun filled relaxing exercise
Great fun, great instructors, would highly recommend as a way to explore different views of the river and get some exercise. Try it!
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Trusted Customer
Hammersmith
8 years ago
Data zakupu: 25/06/2016
Co Trusted Customer sądzi o Active360:
Very good.
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Trusted Customer
New Jersey, USA
9 years ago
Data zakupu: 24/09/2015
Co Trusted Customer sądzi o Active360:
Misleading booking process
I booked a Paddleboarding Experience on your website, and was shown a confirmation screen that read "Many Thanks for your booking. We look forward to seeing you at the session." I then arrived at...

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Renee
Active360
9 years ago
Hi Justin,

Thank you for addressing this issue.

Firstly we apologise for not having responding to you sooner. We had recently signed up to Feefo as a review platform and the email you received was a test run, hence the delay in our response. We have since gained more experience, via a webinar and consultation with our Feefo account manager and will be more attentive to people like yourself in the future.

With regards to our booking system, with constructive comments from people like yourself, we are now more informed as to this issue and have rectified this. It is now unlikely that anyone can book a session without having completed payment.

As a gesture of good will we are offering you a free 3 hour session worth £65.00 at either Paddington or Kew Bridge. Please let us know if you would like to take us up on this offer.

Many thanks and we hope to hear from you soon.

Kind regards

Jess from the Active 360 team

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Trusted Customer
8 years ago
Hi, Thank you for the generous offer but I will not be in the city of London for some time. Regards, Justin Rhodes
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Wiarygodny klient
9 years ago
Data zakupu: 08/01/2016
Very short technical introduction on the board after you kind of have to figure out were to get all the stuff you need by just actively asking. I was lucky to catch someone to guide a couple of us to...

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Renee
Active360
9 years ago
Hi,

Firstly let us apologise for not responding to you sooner. Feefo is a relatively new concept to us as a review platform and the email you received was a test run, hence the delay in our response. We have since attended a webinar and consultation with our Feefo manager and we will be more responsive in the future.

Thank you for your feedback, it is good to hear from people and their experiences as this helps us to improve our service. We apologise that you do not feel more attention was given to yourselves. We do try to concentrate more on the beginners in a trip rather than returners to ensure that everyone gets the most out of our trips.

As a gesture of good will we would like to offer you a free 3 hour returning paddlers trip. Please contact us to let us know if you would like to take up this offer.

Many thanks
Jess from the Active 360 team
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Trusted Customer
London
9 years ago
Data zakupu: 30/09/2015
Co Trusted Customer sądzi o Active360:
Really awesome and friendly SUP and SUP yoga instructors!
I booked a SUP yoga session in Paddington for a special occasion and had a blast! The instructor was very friendly, helpful, and knowledgeable.
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Informacje o Active360
Active360 specialises in stand-up paddleboarding (SUP) training. We aim to engage people in natural environments through SUP and also to make them aware of the threats to these environments and how they can help to make positive changes. We aim to provide a fun and safe watersport experience for people of all ages. Our coaches receive comprehensive regular in-house training to ensure high levels of safety and excellent technical SUP knowledge. Our coaches or instructors (we usually call them coaches as they mostly coach people rather than “instruct” them) have been trained through one or more of the existing paddlesport coach / instructor training schemes. The main ones are from the ASI (Academy of Surf Instructors, BSUPA (British Stand up Paddleboard Association) and BCU (British Canoeing). All are valid teaching programmes, which cover most of the basic skills to coach, rescue and keep people safe on water. As SUP is still a relatively new sport without a National Governing Body (NGB) the training agencies have not yet agreed to accept the validity of or even to recognise each other’s qualifications. So we treat all of these training courses as a starting point and more importantly make sure that our new coaches are also trained on the local river environment by working with our most experienced coaches before lead working as coaches. To be a good lead coach on the tidal Thames, you need to have an understanding of the effects river traffic, tide and wind conditions can have on safety. None of this is properly covered in any of the available courses. We also provide training though our Thames Skills and Knowledge (TSK) courses developed with the support and guidance of the Port of London Authority. We are keen to keep improving the way we present and introduce SUP, so we are always on the look-out for new ideas and fresh thinking from our SUP trips around the world.
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7 Bedford Close, London, London, W4 2UE, United Kingdom
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Informacje o Active360
Active360 specialises in stand-up paddleboarding (SUP) training. We aim to engage people in natural environments through SUP and also to make them aware of the threats to these environments and how they can help to make positive changes. We aim to provide a fun and safe watersport experience for people of all ages. Our coaches receive comprehensive regular in-house training to ensure high levels of safety and excellent technical SUP knowledge. Our coaches or instructors (we usually call them coaches as they mostly coach people rather than “instruct” them) have been trained through one or more of the existing paddlesport coach / instructor training schemes. The main ones are from the ASI (Academy of Surf Instructors, BSUPA (British Stand up Paddleboard Association) and BCU (British Canoeing). All are valid teaching programmes, which cover most of the basic skills to coach, rescue and keep people safe on water. As SUP is still a relatively new sport without a National Governing Body (NGB) the training agencies have not yet agreed to accept the validity of or even to recognise each other’s qualifications. So we treat all of these training courses as a starting point and more importantly make sure that our new coaches are also trained on the local river environment by working with our most experienced coaches before lead working as coaches. To be a good lead coach on the tidal Thames, you need to have an understanding of the effects river traffic, tide and wind conditions can have on safety. None of this is properly covered in any of the available courses. We also provide training though our Thames Skills and Knowledge (TSK) courses developed with the support and guidance of the Port of London Authority. We are keen to keep improving the way we present and introduce SUP, so we are always on the look-out for new ideas and fresh thinking from our SUP trips around the world.