Recenzje sprzedawcy TravelUp

Good morning, Mr. Rakin, Thank you for your 5-star review. We’re delighted to hear that you were pleased with our competitive prices and the service you received. We truly appreciate your support and look forward to helping you again with your future travel plans. Regards, TravelUp

Good afternoon, Mr. Tidbury, Thank you for taking the time to leave your feedback. We’re sorry to hear that you were disappointed with the communication you received and that changes to your travel plans were not acknowledged as expected. We understand how important clear and timely updates are when travelling, and we sincerely apologise for any frustration or inconvenience caused. Your comments have been noted and will be shared with the relevant team as we continue working to improve our service and communication processes. We appreciate your feedback and thank you for bringing this to our attention. Regards, TravelUp

Good afternoon, Thank you for taking the time to leave a review. We’re sorry to see that your experience did not meet your expectations. As no additional comments were provided, we would welcome the opportunity to understand more about your experience and assist further. Please feel free to email us at admin@travelup.com with your booking details so that our team can look into this for you. We value your feedback and hope to have the chance to address your concerns. Regards, TravelUp

Good afternoon, Mr. Woolcott, Thank you for taking the time to share your feedback. We’re very sorry to hear about the difficult situation you experienced during your journey and understand how distressing and upsetting this must have been. Please note that it remains the responsibility of all passengers to ensure they hold the correct travel documentation, including valid visas and entry requirements, prior to travel. These requirements are determined by the relevant immigration authorities and airlines. However, we do appreciate how stressful this experience must have been for you, particularly whilst travelling, and we are sorry to hear about the difficulties you encountered. Thank you for bringing your concerns to our attention. Regards, TravelUp

Good morning, Mr. Cruz, Thank you for your wonderful 5-star review. We’re delighted to hear that you continue to have positive experiences with us and that our communication and competitive deals have met your expectations. Your continued trust and support mean a great deal to us, and we’re very pleased to know you’ll be booking with us again in the future. Regards, TravelUp

Good afternoon, Thank you for taking the time to share your feedback and for your previous loyalty to TravelUp. We’re very sorry to hear about the disruption and stress caused by the multiple schedule changes to your booking during your trip. We completely understand how frustrating and disappointing it must have been to experience repeated involuntary changes that impacted your journey, particularly when the revised itineraries were less convenient than the flights you originally selected. We also appreciate how stressful the ongoing need to monitor emails and respond within limited timeframes would have been whilst trying to enjoy your holiday. We sincerely apologise as well for the difficulty you experienced contacting our customer support team and the lengthy telephone wait times when trying to resolve these time-sensitive issues. This is certainly not the level of service we aim to provide. Your comments regarding communication, support accessibility, and the handling of schedule changes have been noted and will be shared with the relevant teams for further review and improvement. We truly regret that this experience has affected your confidence in booking with us again. Regards, TravelUp

Good morning, Mrs. Harris, Thank you for your fantastic 5-star review. We’re delighted to hear that your booking process was smooth and that you received your e-ticket promptly after booking. Your recommendation means a great deal to us, and we truly appreciate your support. We look forward to helping you with your future travel plans. Regards, TravelUp

Good afternoon, Mr. Aouiche, Thank you for taking the time to share your feedback. We’re sorry to hear that you were dissatisfied with the outcome of your refund request and understand your frustration regarding the situation. Refund eligibility is determined by the fare rules and terms set by the airline and booking conditions selected at the time of purchase. However, we appreciate that this can still be disappointing and upsetting when travel plans do not go ahead as expected. We value your feedback and will ensure your comments are shared with the relevant team as we continue working to improve clarity around booking terms and customer communication. Regards, TravelUp

Good afternoon, Mr. Wisniewski, Thank you for taking the time to share your feedback. We’re very sorry to hear about the long wait times and the frustration you experienced when trying to contact our support team. We understand how disappointing it must have been to wait such a long time only to be placed on hold again, and we sincerely apologise for the inconvenience caused. While we’re pleased to hear that the advisor attempted to assist you, we regret that the overall experience did not meet your expectations. Your comments regarding our customer service and support processes have been noted and will be shared with the relevant team as we continue working to improve our response times and overall customer experience. Thank you again for your feedback. Regards, TravelUp

Good morning, Mrs. Bajpai, Thank you for taking the time to leave us a 5-star rating. We’re delighted to know you had a positive experience with us. Your support is greatly appreciated, and we look forward to assisting you again with your future travel plans. Regards, TravelUp