Recenzje sprzedawcy TravelUp

Good morning, Mr. Aminkeng, Thank you for taking the time to leave us a 4-star review. We’re pleased to hear that you had a positive experience with our service. We truly appreciate your feedback and will continue working hard to provide an even better experience in the future. We hope to assist you again with your next trip. Regards, TravelUp

Good morning, Mr. Nguyen, Thank you very much for your 5-star review. We’re delighted to hear you were pleased with our rates and found the regular updates on check-in, transfers, boarding gates, and other travel information helpful. We truly appreciate your feedback and look forward to assisting you again on your future journeys. Regards, TravelUp

Good afternoon, Ravel Jabbour, Thank you for taking the time to share your feedback. We’re very sorry to hear about the difficulties and frustration you experienced whilst trying to amend your wife’s name on the booking. We understand how stressful and time-consuming this situation must have been, particularly after spending hours waiting and speaking with our team without receiving the support or escalation you expected. This is certainly not the level of service we aim to provide, and we sincerely apologise for the inconvenience caused. Your comments regarding the handling of your request and the lack of an effective escalation process have been noted and will be shared with the relevant teams as we continue working to improve our customer support experience. Thank you again for bringing this to our attention. Regards, TravelUp

Good afternoon, Ms. Gangadia, Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and the frustration caused during your booking process. We understand how upsetting it must have been to discover changes to your flight timings after agreeing to the updated fare, particularly when you were unable to contact our team promptly to discuss the matter before ticket issuance. We also sincerely apologise for the difficulties you experienced reaching our customer support team, the long wait times, and the concerns you have raised regarding the availability of our phone service. We are equally sorry to hear that you felt the service you received did not meet your expectations, and that your interaction with our team left you feeling disappointed. This is certainly not the level of customer care we aim to provide. Your comments regarding communication, booking transparency, and customer support have been noted and will be shared with the relevant teams for further review and improvement. We genuinely regret the inconvenience and frustration caused throughout your experience. Regards, TravelUp

Good morning, Ms. Sumner, Thank you for your wonderful 5-star review. We’re so pleased to hear that Sam was able to assist you quickly and efficiently during what must have been a stressful situation. Providing clear support and helping to resolve unexpected travel issues smoothly is something we take great pride in, so it’s lovely to know you felt well looked after. We’ll be sure to pass your kind comments on to Sam and the team. Thank you again for choosing us, and we hope to assist you with your future travels. Regards, TravelUp

Good morning, Dr. Mikhael, Thank you for taking the time to leave us a 4-star rating. We’re delighted to know you had a positive experience with us. Your support is greatly appreciated, and we look forward to assisting you again with your future travel plans. Regards, TravelUp

Good morning, Mrs. Bell, Thank you for your 5-star review. We’re delighted to hear you felt well kept up to date throughout your booking experience. Providing clear and timely communication is very important to us, and we truly appreciate your feedback. We look forward to assisting you again with your future travel plans. Regards, TravelUp

Good afternoon, Mr. Chan, Thank you for taking the time to leave your feedback. We’re very sorry to hear about your experience and that you felt the interaction with our team was rude. We understand how frustrating and disappointing it must have been to have your call disconnected whilst seeking assistance, and this is certainly not the level of customer service we aim to provide. Please accept our sincere apologies for the inconvenience and frustration caused. Your comments have been noted and will be shared with the relevant team as we continue working to improve our customer support experience. Regards, TravelUp

Good morning, Mr. Azimi, Thank you for your 4-star review. We’re pleased to hear that you were happy with the service you received. Your feedback is greatly appreciated, and we look forward to assisting you again with your future travel plans. Regards. TravelUp

Good afternoon, Mr. Simmons, Thank you for taking the time to share your feedback. We’re very sorry to hear about the difficulties you experienced when trying to contact our team and the delays in receiving responses via email. We understand how frustrating this must have been, particularly when timely support was needed. This is certainly not the level of service we aim to provide, and we sincerely apologise for the inconvenience caused. Your comments regarding our contact channels and response times have been noted and will be shared with the relevant teams as we continue working to improve our customer support experience. Regards, TravelUp