I ordered an item which was out of stock but the website didn't reflect this. Very disappointed to receiving an email to say that I wouldn't be receiving my item
Step2wo
Step2wo
10 years ago
We are so sorry for the inconvenience here. This very rarely happens, but because we are in one of our busiest periods there can sometimes be discrepancies with stock levels especially when there may only be one showing as left in stock. We do apologise and hope it did not cause you too many problems.
Sincerely,
Francesca
That is a shame that they are a little big, but does mean she can grow in to them and get the most out of them. Happy to hear she loves them. Thank you for taking the time to give us your feedback.
Sincerely,
Francesca
Trainers were a gift and there was no lid tithe shoe box they came in, very disappointing for an expensive pair of trainers. Also they were advertised on the Internet as in the sale reduced, but they...
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Step2wo
Step2wo
10 years ago
We are sorry to hear this, however it is very unusual for a box to be sent without a lid, as all our shoes are checked with a complete box. Are you sure this was not within the packaging you received it in? We have also looked into your order and you did receive the shoes as the sale price. The size 36 your ordered are the larger sizes and therefore slightly more. These were originally £172, with the 30% off this brings them down to £120.40 and then an extra 10% off brings them to £108.36 which is what you paid. If you have any queries with price or anything with your order then please do not hesitate to call us or email us so that we can resolve the situation for you.
Sincerely,
Francesca
Step2wo London - Designer Children's Clothing and Shoes. Top brands including Gucci, Fendi, Lelli Kelly, Step2wo and MANY more. Free UK Delivery on orders over £50.
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Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
Step2wo London - Designer Children's Clothing and Shoes. Top brands including Gucci, Fendi, Lelli Kelly, Step2wo and MANY more. Free UK Delivery on orders over £50.
