I went to look on the Feefo site and it said do you want to read…
I went to look on the Feefo site and it said do you want to read what other people are saying, when I clicked on, it said be the first to review , no other comments available , I wanted to read what...
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Hiscox Insurance
Hiscox Insurance
14 years ago
As Feefo is an independent review site, all reviews are publicly available. There was a short period while the reviews were unavailable, however they are now, and will remain, public.
Annabel Venner
Marketing Director
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Zweryfikowano przez Feefo
14 years ago
I tried on three separate occasions to get a quote, each time the online system went…
I tried on three separate occasions to get a quote, each time the online system went in to perpetual loop and I spent too long waiting
Hiscox Insurance
Hiscox Insurance
14 years ago
I am sorry that our online systems did not work as expected and that you were unable to complete your quotation. We experienced two brief service interruptions in December, and I suspect that you unfortunately encountered one of these.
Our system availability and reliability is monitored constantly and is generally very high.
Annabel Venner
Marketing Director
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Zweryfikowano przez Feefo
14 years ago
I did not purchase but only got a quote. I then got a follow-up phone call…
I did not purchase but only got a quote. I then got a follow-up phone call at 10am on a Sunday morning. I dont think this is appropriate for business insurance
Hiscox Insurance
Hiscox Insurance
14 years ago
I am sorry that you felt that our call to you on a Sunday morning was inappropriate. We have recently launched the follow-up call process and we are working to ensure that this process is aligned with our customers expectations.
I have passed your comment on to our Operational team as part of our process for continual service improvement.
Annabel Venner
Marketing Director
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Zweryfikowano przez Feefo
14 years ago
Hiscox should review their website from time to time. Two examples for improvement: an additional…
Hiscox should review their website from time to time. Two examples for improvement: an additional line in the address field would be useful; my former insurance company (Aviva) was not listed in the...
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Zweryfikowano przez Feefo
14 years ago
No one called me back!
No one called me back!
Hiscox Insurance
Hiscox Insurance
14 years ago
I am sorry that we did not call you back as this does not meet our own expectations of service, and please accept my apologies for this.
We have recently amended our call back processes, and should you choose to allow us to quote for your business in the future, I would like to expect that we would perform more satisfactorily.
Annabel Venner
Marketing Director
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Zweryfikowano przez Feefo
14 years ago
Very good clear advise
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Zweryfikowano przez Feefo
14 years ago
It was at least £200 more than other quotes from leading insurers
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14 years ago
Computers were down and did not call back as promised.
Computers were down and did not call back as promised.
Hiscox Insurance
Hiscox Insurance
14 years ago
I’m sorry that you were unable to obtain a quotation for Home insurance due to technical issues with our systems and that we did not call you back and this does not meet our own expectations of service. Please accept my apologies for this.
We have recently amended our call back processes, and should you choose to allow us to quote for your home insurance in the future, I would like to expect that we would perform more satisfactorily.
Annabel Venner
Marketing Director
0
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Wiarygodny klient
Zweryfikowano przez Feefo
14 years ago
I didn't purchase a policy from Hiscox because when compared to similar quotes your excess was…
I didn't purchase a policy from Hiscox because when compared to similar quotes your excess was 100% bigger and your premium was over 200% higher.
We have a long history and expertise in providing specialist home insurance cover for homes and their contents, valuables and collections. In fact, we provide home insurance cover for over 50,000 homes in the UK.
We also provide extensive business insurance, finely tailored to the needs of over 300,000 SMEs, professionals and consultants in the UK. We design profession-specific policies, that you can tailor to suit your business.
Nasze niezależne nagrody pozwalają wyróżnić najlepsze marki pod względem obsługi klienta. Zwycięzcy są wybierani na podstawie ocen otrzymanych od klientów.
W niezależny sposób zbieramy recenzje dla firm, które z nami współpracują. Nasza platforma zwraca się tylko do zweryfikowanych kupujących, więc możesz mieć pewność, że recenzje pochodzą od prawdziwych klientów.
Tylko klienci z dowodem zakupu mogą zostawić recenzję na Feefo. Dajemy taką gwarancję, ponieważ kontaktujemy się z kupującymi bezpośrednio po transakcji.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
We have a long history and expertise in providing specialist home insurance cover for homes and their contents, valuables and collections. In fact, we provide home insurance cover for over 50,000 homes in the UK.
We also provide extensive business insurance, finely tailored to the needs of over 300,000 SMEs, professionals and consultants in the UK. We design profession-specific policies, that you can tailor to suit your business.