Easy to place an order & arrives very quickly however I don't find the website very easy to find what you are looking for - we prefer to use the catalogue for this.
Cathy Hubbard
YPO
9 years ago
Thank you for your feedback Amy. We're pleased to hear you find our ordering system easy to use and that your delivery arrived quickly.
In relation to the website search, our IT department do have a plan in place to improve this functionality in future website updates.
I did have to chase order but are really helpful and got it sorted.
Normally orders are send within a week
Cathy Hubbard
YPO
9 years ago
Thank you for your review. We're pleased to hear that you are happy with our delivery service and that we were able to resolve your query. Our standard delivery is 3-5 working days, but we do off a Next Day delivery service as an option for future orders.
Great service. Very happy with the company. Could do with better reward system though.
Cathy Hubbard
YPO
9 years ago
Thank you for your review. It's lovely to hear you have received great service from YPO. In relation to our reward system, our 100% public sector ownership means we can share our profits with our public sector customers through our loyalty scheme. All public sector customers of YPO are automatically registered for the scheme. How much each customer receives is based on how much they spend with us on stock, direct and food purchases in the calendar year (1 January - 31 December). The scheme has been running since 2011 and during this time we have given back over £10million to our customers.
Many thanks
Cathy
E-Comms Team
Kjøpsdato: 31/05/2016
0
Del
Pålitelig kunde
9 years ago
Good prices. Poor delivery times.
Craig Eyre
YPO
9 years ago
Thank you for your feedback
I am sorry to see you are unhappy with our delivery timescales. Providing the item required is in stock we aim to deliver within 3-5 working days. We do also offer a next day delivery service if the goods are needed urgently.
Kind regards
Craig
E-Comms Team
Pålitelig kunde
9 years ago
Hi Craig,
I haven't kept many recent delivery notes so can't comprehensively support my comments. But order JA270516 took 7 working days to deliver and order JMA150416 took 5 working days to deliver. I don't consider a standard of 3 to 5 working days a particularly great service by today's standards of on line ordering. But the upside is your prices which are very competitive. You did ask for comments!
Craig Eyre
YPO
9 years ago
Hi John,
Thank you for taking the time to speak to me on the phone earlier on today. I have actioned what was discussed in our conversation and you can contact me at any time if you need anything at all.
Thank you for your review Jane. We are pleased to hear that you are happy with our online ordering and delivery services.
Many thanks
Cathy
E-Comms Team
Produktanmeldelser
Cathy Hubbard
YPO
9 years ago
Thank you for your feedback Jane. Your comments have been forwarded onto our Quality Assurance Team.
Many thanks
Cathy
E-Comms Team
Kjøpsdato: 11/05/2016
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Del
TC
Trusted Customer
9 years ago
Hva Trusted Customer sa om YPO:
YPO have a good reliable service and will be happy to do business again
Craig Eyre
YPO
9 years ago
Thank you for your review,
I am happy to see that you find our service reliable and will use YPO again.
Kind regards
Craig
E-Comms Team
Produktanmeldelser
Craig Eyre
YPO
9 years ago
Thank you for your review.
We do offer a range of exercise books in different sizes and colours. If there is something specific that you are looking for please get in touch at contactus@ypo.co.uk and we will be more than happy to assist you.
Kind regards
Craig
E-Comms Team
Craig Eyre
YPO
9 years ago
Thank you for your review,
I am pleased that you find the quality of the item very good.
In relation to only receiving some of the colours, It may have been that we sent out what colours we had in stock. We sell a lot of our folders individually coloured packs as well as in multi coloured packs. if you would like me to look into this further please get in touch at contactus@ypo.co.uk with the details.
Vi samler uavhengig inn tilbakemeldinger på vegne av virksomhetene som samarbeider med oss. Plattformen vår tar bare kontakt med bekreftede kjøpere, så du kan være sikker på at du leser anmeldelser fra ekte kunder.
Bare kunder med kjøpsbevis kan legge igjen en Feefo-anmeldelse. Vi kvalitetssikrer dette ved å ta kontakt med kjøperne rett etter transaksjonen.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.