palms were dead on arrival covered in brown leaves very expensive for a product, rang you garden who stated they couldnt do anything to help me. not a good company and products even worse
You Garden
You Garden
12 years ago
Same reviewer and same order as directly above:
This is the absolute opposite of the way the initial complaint should have been handled, and we are deeply regretful that the customer's call was handled so poorly. We do pride ourselves on our service, and whilst I am confident that this was an isolated incident, this by no means excuses it.
A full refund for the palm tree was given shortly after the initial complaint. I have emailed the customer directly with an apology for the sub-standard service and will actively investigate this issue.
Will
YouGarden Ltd
Pålitelig kunde
12 years ago
although i eventually managed to get a refund for the abismal product i purchased from you garden i am still very annoyed to have been spoken to the way i was by you gardens customer service, rude, abrubt and patronising is what they were, after having to suffer this all i was offered was a measley discount on future purchases, as if i would purchase again from this terrible company.
Sorry to hear that these didn't arrive in the usual great condition. Let us know if they have not recovered.
If you have a problem with your order it is important to get in touch quickly so we can help!
Will
YouGarden Ltd
Produktanmeldelser
Kjøpsdato: 04/08/2013
0
Del
Pålitelig kunde
Feefo-verifisert
12 years ago
Very good service, quick delivery, package perfect.
You do not need to be a gardener, as we provide all the things you need, advice on getting best results, and 'how to' videos as well, explained in simple terms. Our ethos is 'Gardening for Everyone', and we make it easy for Everyone to grow great tasting food, and beautiful flowers and look after your environment too!
Vi samler uavhengig inn tilbakemeldinger på vegne av virksomhetene som samarbeider med oss. Plattformen vår tar bare kontakt med bekreftede kjøpere, så du kan være sikker på at du leser anmeldelser fra ekte kunder.
Bare kunder med kjøpsbevis kan legge igjen en Feefo-anmeldelse. Vi kvalitetssikrer dette ved å ta kontakt med kjøperne rett etter transaksjonen.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
You do not need to be a gardener, as we provide all the things you need, advice on getting best results, and 'how to' videos as well, explained in simple terms. Our ethos is 'Gardening for Everyone', and we make it easy for Everyone to grow great tasting food, and beautiful flowers and look after your environment too!