Hi Arthur, we are really sorry to hear your parcel hasn't arrived with you yet, as you are probably aware this is due to postal strikes which are currently causing delays. This is completely out with our control and we are trying our absolute best to get parcels out to customers on time. The postal strikes are causing delays across the whole courier network, so even when we use other couriers we cannot guarantee delivery within the two days. Upon checkout on our website there is a message above the 'proceed to checkout' button where we explain that delivery times are less reliable than usual. This is also highlighted again in your order confirmation. Upon tracking your parcel, I can see this is currently at the depot awaiting delivery.
Thanks for taking the time to leave us a review. As you are probably aware, there is currently ongoing postal strikes which is effecting the whole courier network. We are really sorry to hear you have not yet received your order, and we are trying our best to deliver to our customers on time, but I'm afraid it is currently out with our control. From tracking your parcel, I can see it is now ready for delivery. We would advise keeping an eye on the tracking to know when to expect your parcel.
Produktanmeldelser
Xmas Direct
XmasDirect
3 years ago
Thanks for taking the time to leave us a review. As you are probably aware, there is currently ongoing postal strikes which is effecting the whole courier network. We are really sorry to hear you have not yet received your order, and we are trying our best to deliver to our customers on time, but I'm afraid it is currently out with our control. From tracking your parcel, I can see it is now ready for delivery. We would advise keeping an eye on the tracking to know when to expect your parcel.
Have bought outdoor lights from this company over the years.
Always a good product, good service and friendly advice when necessary.
Highly recommended.
Xmas Direct
XmasDirect
3 years ago
Thank you so much for the fantastic feedback Robert. We are so pleased you are happy with our product and thank you for your repeat custom.
First time using Christmas Direct. Am pleased to say that delivery was quick (despite royal mail strikes) and the lights were well packaged. So overall I'm very pleased. Thank you!
Xmas Direct
XmasDirect
3 years ago
Thank you for the wonderful review. The lights look fantastic around your window!
Vi samler uavhengig inn tilbakemeldinger på vegne av virksomhetene som samarbeider med oss. Plattformen vår tar bare kontakt med bekreftede kjøpere, så du kan være sikker på at du leser anmeldelser fra ekte kunder.
Bare kunder med kjøpsbevis kan legge igjen en Feefo-anmeldelse. Vi kvalitetssikrer dette ved å ta kontakt med kjøperne rett etter transaksjonen.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
