I am so sorry you have rated our service so badly as we did everything we could to get this to you quickly for Christmas. I have just tracked your parcel. It was ordered on the 20th of December and we sent it the same day. It was delivered on the 21st to your home at 12.43. Unfortunately no-one was available to sign for the item so it is now waiting for you at your local Delivery Office.
Sarah Chelton
Pålitelig kunde
12 years ago
There was confusion over the delivery and unfortunately no card was left by the post office. When Willow were made aware of the issue they recated very promptly and tracked down the parcel for me.
First I have to say my husband bought me a jumper from you for Christmas. On trying it on it was to small. I returned it on a Thursday and by Saturday morning my larger size was here. That was fast...
I change my gift message at the last moment but this was dealt with efficiently.
My friend told me that her wrap was beautifully gift wrapped
Pålitelig kunde
12 years ago
Very efficient, orderd on a Sauturday for 'next day' delivery (knew this meant posting out on Monday) then changed my gift message on Sunday by email.
Email response first thing Monday to say changes had been made and gift duly delivered on the Tuesday, beautifully packaged. Excellent service
Vi samler uavhengig inn tilbakemeldinger på vegne av virksomhetene som samarbeider med oss. Plattformen vår tar bare kontakt med bekreftede kjøpere, så du kan være sikker på at du leser anmeldelser fra ekte kunder.
Bare kunder med kjøpsbevis kan legge igjen en Feefo-anmeldelse. Vi kvalitetssikrer dette ved å ta kontakt med kjøperne rett etter transaksjonen.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
